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Bug in family account between two profiles

  • September 12, 2022
  • 3 replies
  • 50 views
S
Hitmaker

I don't know why but somehow my profile is mixed with other profiles in our family account, the music they are listening appear to me when open the app and vice versa.

 

Any idea what can cause it? 

Best answer by Shlomi Sasson

We cannot reproduce the problem anymore, probably it was a temporary glitch.

 

Thanks anyway!

M

3 replies

Jaime.Deezer
Community Manager
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  • Jaime.Deezer
  • Community Manager
  • September 14, 2022

Hey @Shlomi Sasson could you please provide more information? (and maybe some screenshots). Might be the case that they didn’t listen in the correct profile but yours.
Thanks

S
Hitmaker
  • Shlomi Sasson
  • Author
  • Hitmaker
  • Answer
  • September 18, 2022

We cannot reproduce the problem anymore, probably it was a temporary glitch.

 

Thanks anyway!

C
Roadie
  • CraigR
  • Roadie
  • August 31, 2025

We've just experienced the same issue:

- my son is seeing all my searches

- my playlists appear on his 'playlists bar' but when he clicks it only his playlists are shown (see two screenshots) 

- he cannot add songs to his favourites or playlists (see sshot with error msgs) 

 

 

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