I hope it’s a temporary issue on Deezer’s end but all of a sudden I’ve opened my Deezer on desktop browser and I don’t have any of my about 350 favourite albums anymore in my library. It says: “No favourite albums yet”.
Still all there inside the iPhone app for the moment.
What’s going on?
Best answer by Anonymous
View originalHey
Favorites don't just disappear like that. The information and data are linked to the account.
Are you sure you are logged in with the same account on both the smartphone and the computer?
Hey
Favorites don't just disappear like that. The information and data are linked to the account.
Are you sure you are logged in with the same account on both the smartphone and the computer?
Yes I am. And as I was suspecting, now that the app has been closed and reopened on my iPhone I have 0 albums there as well.
Good job Deezer, improving day by day.
Shouldn't be like that. Please contact support so that this can be checked:
Today all my favourites magically reappeared.
Thanks for the scare.
Just for the records:
all my favourites album reappeared in my Deezer account BUT, oddly enough, they don’t have the “heart” icon ticked, as if I didn’t save them at all. I’m gonna have to re-click on about 350 hearts now.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
