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account security

  • 21 November 2023
  • 2 replies
  • 28 views

Hello, i have noticed today that my account into has been changed and playlist have beed created without my knowledge. First thing, my accounts country has been changed to Peru. Songs that have been listened to are unknown to me. I have not used deezer a lot in this month, as such leakage of data is evident. 

I need you to investigate this issue as its obvious that there has been a breach, if not. I'll have to look it up future to my provider.


2 replies

Userlevel 7
Badge +12

Hi @Akka-94 

 

maybe link below can help you 

Suspicious Activity On Your Deezer Account Help

https://support.deezer.com/hc/en-gb/articles/360001425809-Suspicious-Activity-On-Your-Deezer-Account-Help

 

or contact Deezer support

https://support.deezer.com/hc/en-gb

Userlevel 7
Badge +5

Hi @Akka-94, sorry to hear that you are having this issue and thanks @Nina Nebo for your help.

I performed some security procedures to prevent the persistence of this issue.

In order to enhance the security of your Deezer account, I recommend that you update the password for your email and reset the password for your Deezer account through the email I sent you.

To protect all your online accounts, I advise you to regularly check your systems for malicious software and conduct a scan on your device to identify potential viruses.

If the situation still persists, please follow our Super User's @Nina Nebo suggestion.

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