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access account / lost old plan

  • June 25, 2024
  • 2 replies
  • 201 views

Hi guys!, basically I lost my old plan I've used for like 10 years, because my payment declined, according to support can't get it back which is a shame I want to support this project however I don't see major changes on app or features to justify the increase (doubled price), I'd like to try new options, and I want to export all my playlists and favorites, but since I live in a country where free version is not available, cannot access my account at all unless I pay, which I don't want to, just to access my information, is there a way to accomplish this?

Regards,

Best answer by Nina Nebo

 

 

Hi @renzorock09 !

You can request all your data stored on Deezer to Customer Support team through this link

https://support.deezer.com/hc/en-gb/requests/new

 

Note :

Request can take up to 30 days normally to be sent via a secure link. So when requesting this use an email that you have registered in  Deezer account and make sure you have access to your email box.

2 replies

Nina Nebo
Superuser
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  • Superuser
  • Answer
  • June 25, 2024

 

 

Hi @renzorock09 !

You can request all your data stored on Deezer to Customer Support team through this link

https://support.deezer.com/hc/en-gb/requests/new

 

Note :

Request can take up to 30 days normally to be sent via a secure link. So when requesting this use an email that you have registered in  Deezer account and make sure you have access to your email box.


  • Author
  • One Hit Wonder
  • June 25, 2024

Understood, thanks for information, appreciate it, I'll try that option.