Dear Customer Service
𝕀 pay for using Deezer with several Persons of my family but when we use it with a second person, we got notification that there are to many in use.
I looked at the devices that use my Deezer but 𝕀 see only 2 (and using 2 doesn’t even work..)
can you help me out because 𝕀 pay a long time for several users without the function in reality
greetings Ann
Best answer by Jaime.Deezer
Hello
The info on the system shown that you have a Premium account, which allows you to connect up to 3 devices, but not listen at the same time on them, that’s why you get the error message.
If you think there is a mistake or you have another account with a family subscription, I recommend to contact our Deezer Support Team and provide all the necessary information so one of our agents can help to fix the problem.
Thanks :)
+7Hello
The info on the system shown that you have a Premium account, which allows you to connect up to 3 devices, but not listen at the same time on them, that’s why you get the error message.
If you think there is a mistake or you have another account with a family subscription, I recommend to contact our Deezer Support Team and provide all the necessary information so one of our agents can help to fix the problem.
Thanks :)
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