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lost all my dowloaded and favourites

  • May 4, 2022
  • 1 reply
  • 59 views

Deezer app appears to have crashed and wanted me to log in again. Since doing so all of my downloaded music and playlists have now vanished. Years of music has been lost, please can you help as I so want to get everything back.

Best answer by Jaime.Deezer

Hey @Claire.Palmer you might have logged into a different account as I have checked and everything seems to be fine with your Premium account.
Please log out (favourites>gearwheel>log out) and login again with the email and corresponding password linked to your Deezer account.
If the problem persists, get in touch with our Deezer Support Team and one of our agents will help you to login and enjoy Deezer as always.
Thanks.

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Jaime.Deezer
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  • May 4, 2022

Hey @Claire.Palmer you might have logged into a different account as I have checked and everything seems to be fine with your Premium account.
Please log out (favourites>gearwheel>log out) and login again with the email and corresponding password linked to your Deezer account.
If the problem persists, get in touch with our Deezer Support Team and one of our agents will help you to login and enjoy Deezer as always.
Thanks.


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