Answered

Deezer family problem

Hey,

The admin of the family account shared a link but it doesn't work, I have an error message. We tried several times. Someone Can help ?

Thanks.

Best answer by GropplerZorn

Hello @neverletgo197

I’ll shotgun some suggestions:

I’m assuming the shared link isn’t over 30 days old, in which case it will have expired.
You said you’ve tried several times, I was going to suggest the admin re-try sending the link. Maybe have them send via e-mail if they sent by text, or vice-versa?
Double check to ensure the link is accurate and hasn’t been clipped.
Are you set on having independent accounts or might a profile account meet your needs? The admin can set that up immediately from their profile.
Here is the link for the Family account page: Add someone to a Family account

If the problem persists, please get in touch with the Deezer Support Team and an agent will be able to help.

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+17

I’ll shotgun some suggestions:

I’m assuming the shared link isn’t over 30 days old, in which case it will have expired.
You said you’ve tried several times, I was going to suggest the admin re-try sending the link. Maybe have them send via e-mail if they sent by text, or vice-versa?
Double check to ensure the link is accurate and hasn’t been clipped.
Are you set on having independent accounts or might a profile account meet your needs? The admin can set that up immediately from their profile.
Here is the link for the Family account page: Add someone to a Family account

If the problem persists, please get in touch with the Deezer Support Team and an agent will be able to help.

G

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