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Subscription changed

  • December 10, 2024
  • 1 reply
  • 12 views

I changed my subscription from Premium to Duo on the same day. Both amounts were debited from my account. That does not seem correct.

Best answer by Nina Nebo

 

 

Hi ​@Monique.Viljoen !

 

Deezer Duo is subscription service that allows two people to have Deezer premium features under one ownership .
One profile is responsible for paying the Duo subscription.

 

We are open forum and don't have access to your payment details , so better contact Deezer support /Chat

https://support.deezer.com/hc/en-gb/requests/new?ticket_form_id=360000057829

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Nina Nebo
Deezer Legend
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  • Deezer Legend
  • 4739 replies
  • Answer
  • December 10, 2024

 

 

Hi ​@Monique.Viljoen !

 

Deezer Duo is subscription service that allows two people to have Deezer premium features under one ownership .
One profile is responsible for paying the Duo subscription.

 

We are open forum and don't have access to your payment details , so better contact Deezer support /Chat

https://support.deezer.com/hc/en-gb/requests/new?ticket_form_id=360000057829