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Answered

renew subscription

  • February 24, 2024
  • 6 replies
  • 202 views

i cancelled my subscription and would like to come back…will my music still be in my account?

Best answer by Nina Nebo

 

Hi @Irkrorper !

Here is answer to your question taken from Deezer official help page

 

"Will the music stop if I cancel my Deezer Premium subscription?"

No. With Deezer, the music never stops. If you cancel your subscription, you'll still keep all your playlists and favorite tracks stored in My Music. Canceling your subscription to Deezer Premium will just revert your account back to Deezer Free. Any music you've downloaded to your device won't be playable offline.

 

If you want to subscribe again, go to your Deezer profileManage my subscription and choose the plan you want .

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6 replies

Nina Nebo
Deezer Legend
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  • Deezer Legend
  • 4643 replies
  • Answer
  • February 24, 2024

 

Hi @Irkrorper !

Here is answer to your question taken from Deezer official help page

 

"Will the music stop if I cancel my Deezer Premium subscription?"

No. With Deezer, the music never stops. If you cancel your subscription, you'll still keep all your playlists and favorite tracks stored in My Music. Canceling your subscription to Deezer Premium will just revert your account back to Deezer Free. Any music you've downloaded to your device won't be playable offline.

 

If you want to subscribe again, go to your Deezer profileManage my subscription and choose the plan you want .


  • Tiny Dancer
  • 3 replies
  • July 23, 2024

Hi,tried to renew according to your explanation but it does not allo me doing anything

 


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5104 replies
  • July 28, 2024

@ira.arnon please get in touch with our Deezer Support Team and one of our agents will be able to help.
Thanks 


  • Tiny Dancer
  • 3 replies
  • July 28, 2024

Thanks,

Registered in a dfferent mail adress of mine for one year and everything is ok now.

Still have one month in my *****

Will i get apartial refund?


awesomemac
Deezer Legend
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  • Deezer Legend
  • 1447 replies
  • July 28, 2024

Hi @ira.arnon,

Nice to know that you added another year to your (new) Deezer account.

Normally Deezer doesn’t do refunds according to their policy.

But if you want to be sure: Send in a request:

https://support.deezer.com/hc/en-gb/requests/new


  • Tiny Dancer
  • 3 replies
  • July 28, 2024

Thanks a lot  will leave it as is 


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