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What Deezer do I have now


Hi my name is Patricia Eisele what Deezer do I have now 🤔 

Best answer by Nina Nebo

 

Hi @Patricia eisele !

Did you mean on which Deezer subscription plan you are now !?
For that info you need go to your  Deezer profile Manage my subscription and there you will see .

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Nina Nebo
Deezer Legend
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  • February 22, 2024

 

Hi @Patricia eisele !

Did you mean on which Deezer subscription plan you are now !?
For that info you need go to your  Deezer profile Manage my subscription and there you will see .


Yeah I found out Deezer I had now is the 5.49 every month till next Month it changes to the 11.99 how do I cancelled it from the app so I can have the free Deezer instead 


Nina Nebo
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  • February 24, 2024
Patricia eisele wrote:

Yeah I found out Deezer I had now is the 5.49 every month till next Month it changes to the 11.99 how do I cancelled it from the app so I can have the free Deezer instead 

Here is link how you can cancel your subscription

https://support.deezer.com/hc/en-gb/articles/214349245-Cancel-Your-Deezer-Subscription


I actually went over to that link you just gave me and I had a hard time cancelling over there it wouldn't allow me to cancel at all 


Nina Nebo
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  • February 24, 2024
Patricia eisele wrote:

I actually went over to that link you just gave me and I had a hard time cancelling over there it wouldn't allow me to cancel at all 

Maybe you're paying for Deezer as part of a mobile phone bundle ?
In that case  you need contact your mobile provider to cancel your subscription.


Jaime.Deezer
Community Manager
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  • February 25, 2024

@Patricia eisele if you haven’t been able to cancel your subscription with Nina’s suggestions, please contact our Deezer Support Team and one of our agents will check your account and help with your request.
Thanks :)


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