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Answered

Subscription jumps from Family to Premium

  • January 27, 2024
  • 1 reply
  • 45 views

Guys, this is REALLY annoying! It seems that if I travel or for some reason unknown reason, my Deezer Family package jumps from Family to Premium! It happend this last few days, for the third time!

I have subscribed to Deezer Family years ago and every now and then it seems to just jump back to Premium!

Please look at my account, you’ve been collecting the money for Family, month after month! No change! 

This can’t happen EVERY time I travel for work to the uK for example, then NO ONE in my family is able to use it!

I did not change the country on the Deezer app!!!! Nor with Apple!!!

I really really dont want to go to another streaming service! Please fix this!

Best answer by Jaime.Deezer

Hi @liezlnel please get in touch with our Deezer Support Team and one of our agents will check your account in the system and help with your request.
Apologies for the inconvenience.

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1 reply

Jaime.Deezer
Community Manager
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  • Community Manager
  • 5255 replies
  • Answer
  • January 30, 2024

Hi @liezlnel please get in touch with our Deezer Support Team and one of our agents will check your account in the system and help with your request.
Apologies for the inconvenience.