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my account has ads but i am signed up on premium


I have premium account but I still get ads 

 

please help

Best answer by Nina Nebo

 

Hi @Ggdesiree !

Maybe your Premium trial has ended and you are now on Deezer Free . Check in link below your subscription status and reasons why your Deezer subscription might not be working .

https://support.deezer.com/hc/en-gb/articles/213810329-Why-Isn-t-My-Deezer-Premium-Subscription-Plan-Working

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2 replies

Nina Nebo
Deezer Legend
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  • Deezer Legend
  • 5094 replies
  • Answer
  • January 18, 2024

 

Hi @Ggdesiree !

Maybe your Premium trial has ended and you are now on Deezer Free . Check in link below your subscription status and reasons why your Deezer subscription might not be working .

https://support.deezer.com/hc/en-gb/articles/213810329-Why-Isn-t-My-Deezer-Premium-Subscription-Plan-Working


Leonídia.Deezer
Alien SuperStar
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Hi @Ggdesiree, I noticed that you subscribed to Deezer through our partner, Apple.

In this regard, I recommend reaching out to Apple Support to clarify if there is any issue with your Deezer account.

If you have any further questions or need help, feel free to let me know.