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Deezer hifi family turkey


Hi, I have a deezer family subscription And would like to upgrade to a hifi one. However this option is no longer available to me, yet it was when i subscribed to a family plad. Is hifi included to family plan and it would appear on next billing cycle or what?

Best answer by Yula

Hello @andruhan, we are integrating Hifi uality into all our subscriptions, which is why you don’t see the option to upgrade. 

Your Family will upgrade automatically to Hifi Family from the 19th of april. 

 

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5 replies

Yula
Moderator
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  • Moderator
  • 3225 replies
  • Answer
  • March 20, 2022

Hello @andruhan, we are integrating Hifi uality into all our subscriptions, which is why you don’t see the option to upgrade. 

Your Family will upgrade automatically to Hifi Family from the 19th of april. 

 


  • Author
  • Runaway Baby
  • 2 replies
  • April 20, 2022
Yula wrote:

Hello @andruhan, we are integrating Hifi uality into all our subscriptions, which is why you don’t see the option to upgrade. 

Your Family will upgrade automatically to Hifi Family from the 19th of april. 

 

Do i need to wait for a next billing cycle? Hifi quality is still not available...


  • 0 replies
  • April 20, 2022

Hey @andruhan 

Yes. The conversion will take place during the next billing cycle.


  • Author
  • Runaway Baby
  • 2 replies
  • May 26, 2022
dee_dirk wrote:

Hey @andruhan 

Yes. The conversion will take place during the next billing cycle.

Hi, still no Hi-Fi available. It’s a pity to wait so long for this :(


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5244 replies
  • May 27, 2022

Hello @andruhan please get in touch with our Deezer Support Team and one of our agents will check your account in the system and be able to let you know why HiFi has not been activated in your Family subscription yet.
Thanks