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Deezer app not playing on my Hisense TV 65U8G (no sound)

K
Tiny Dancer

Hi,

I have a Deezer Hifi subscription and I have the latest, top of the range Hisense TV available to my country (South Africa), it is the model Hisense 65U8G (2021).

I am able to log into the app successfully and it shows all of the artists/playlists/tracks and everything looks fine but when I try to play songs then there is no sound even when the icon indicates that music is playing. When I open the “currently playing track” and I click play then the progress bar doesn’t load or move at all. Sometimes it doesn’t even show the track duration (It shows 00:00) and nothing ever plays.

I have tried the following:

  • Logout and log back in to Deezer app
  • Unplugged Router and TV for 5 minutes
  • Reset TV to factory settings
  • Checked that the TV is running the latest firmware and updates
  • Checked the TV speakers and they do work on other content
  • Tried using Bluetooth speakers
  • Tested that Deezer did play music on my PC and wasn’t blocked by the Router

I don’t know what else to do, must I report the problem to Hisense too?

Best answer by Yula

Hey there @kevinbartlett92! 

Can you please reinstall the app on Hisense? 
Let me know if it helps. 

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Yula
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  • Yula
  • Moderator
  • April 28, 2022

Hey there @kevinbartlett92! 

Can you please reinstall the app on Hisense? 
Let me know if it helps. 

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G
Tiny Dancer
  • Gurky
  • Tiny Dancer
  • May 8, 2022

Hello!

i have the exact same issues on my Hisense TV. 

I reinstalled the app and it’s still not working. 
Sometimes it would play for one or two day and then for no reason the next time I use it they would be no sound and the play bar wouldn’t move. 
 

Any idea what’s going on?

I also reset everything and checked my connection etc but it works on all my other devices connected to the network. 

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