Hi,
I have a Deezer Hifi subscription and I have the latest, top of the range Hisense TV available to my country (South Africa), it is the model Hisense 65U8G (2021).
I am able to log into the app successfully and it shows all of the artists/playlists/tracks and everything looks fine but when I try to play songs then there is no sound even when the icon indicates that music is playing. When I open the “currently playing track” and I click play then the progress bar doesn’t load or move at all. Sometimes it doesn’t even show the track duration (It shows 00:00) and nothing ever plays.
I have tried the following:
- Logout and log back in to Deezer app
- Unplugged Router and TV for 5 minutes
- Reset TV to factory settings
- Checked that the TV is running the latest firmware and updates
- Checked the TV speakers and they do work on other content
- Tried using Bluetooth speakers
- Tested that Deezer did play music on my PC and wasn’t blocked by the Router
I don’t know what else to do, must I report the problem to Hisense too?
