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Page won't load.


  • Runaway Baby
  • 1 reply

For two days now Deezer won't load. Says 'unable to load page' at the bottom it says 'require API auth'. Can onyone  help... with easy instructions, nothing too technical if possible please.

 

 

Best answer by GropplerZorn

CHER wrote:

Deezer customer support contacted me. I ended up uninstalling the app... Turning off the phone, re starting and had to re-install the app. Have to download everything again, not great but it is working now.

glad to hear it. it’s a minor inconvenience (depending on your download volume), but at least you’re back up and running.

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4 replies

Same here.... help…

I opened on another device and it open with my login details…

If I reinstall,  will I loose all my downloads on my device?

 


  • Author
  • Runaway Baby
  • 1 reply
  • June 24, 2023

Deezer customer support contacted me. I ended up uninstalling the app... Turning off the phone, re starting and had to re-install the app. Have to download everything again, not great but it is working now.


GropplerZorn
Deezer Legend
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  • Deezer Legend
  • 1174 replies
  • June 24, 2023
Henzee Coetzee wrote:

Same here.... help…

I opened on another device and it open with my login details…

If I reinstall,  will I loose all my downloads on my device?

 

yes, but only downloads on that specific device, you won’t lose favorites, playlists, or any other account info.


GropplerZorn
Deezer Legend
Forum|alt.badge.img+18
  • Deezer Legend
  • 1174 replies
  • Answer
  • June 24, 2023
CHER wrote:

Deezer customer support contacted me. I ended up uninstalling the app... Turning off the phone, re starting and had to re-install the app. Have to download everything again, not great but it is working now.

glad to hear it. it’s a minor inconvenience (depending on your download volume), but at least you’re back up and running.