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Answered

Downloading Stopped

  • September 20, 2022
  • 5 replies
  • 573 views

My downloading seems to have stalled and I can no longer download any music.     I have cleared the cache and restarted my phone several times and logged off and on.  None of these things help.

 

What can you suggest?

Best answer by mattafloat

YES THANKS.    I'm actually new to Deezer so the app was the latest. It seems to be working again.

Jaime. wrote:

hey @mattafloat have you updated to the latest version of Deezer app as well?
Thanks

 

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5 replies

Jaime.Deezer
Community Manager
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  • Community Manager
  • 5191 replies
  • September 23, 2022

hey @mattafloat have you updated to the latest version of Deezer app as well?
Thanks


  • Author
  • Runaway Baby
  • 1 reply
  • Answer
  • September 23, 2022

YES THANKS.    I'm actually new to Deezer so the app was the latest. It seems to be working again.

Jaime. wrote:

hey @mattafloat have you updated to the latest version of Deezer app as well?
Thanks

 


  • Tiny Dancer
  • 1 reply
  • October 2, 2022

Hello there,

Message: ‘the Deezer app is inactive,restart to resume download.’ 
i receive these messages in every 2 minutes.

can you advise what should I do?

 Thanks 


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5191 replies
  • October 5, 2022

hey @a.bolcskei I am sorry to hear that.
Could you please share a screenshot with the the error message that you mentioned?
Thanks


Freezer
Star Wo-Man
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  • Star Wo-Man
  • 218 replies
  • October 5, 2022

App will only download one item at a time. Most times I’ve thought the phone or app was stuck, it’s simply tried out that the app was downloading tracks from another album or playlist somewhere else in the queue.