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Album cover not displayed in downloads

C
Tiny Dancer
I am not seeing most of the album art of the CDs I've already downloaded or the ones I'm streaming for that matter. Please help me with this.
Yula
Nina Nebo
B
3 people like this
  • Yula
    Yula
  • Nina Nebo
    Nina Nebo
  • B
    Ben_Digz

15 replies

C
Tiny Dancer
  • Ciege
  • Author
  • Tiny Dancer
  • 1 reply
  • June 12, 2018
I can't see any album art to the downloaded music I have in my phone.
Shannon
Lover
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  • Shannon
  • Lover
  • 752 replies
  • June 12, 2018
Heeeey @Ciege !
The same is actually happening on my phone, will check whether this issue has been reported already!
Could you tell me which device and Deezer version you're using?
C
1 person likes this
  • C
    Ciege
L
  • ljeutter
  • 1 reply
  • October 5, 2018
Hallo community,
some of my downloaded albums aren't shown right. There's just grey genetic album covers and no names.



I've downloaded many albums, I think like 120 GB. So maybe this could be a reason.
Thanks for your help!
1 Attachments
Anja
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  • Anja
  • Deezer Staff
  • 6123 replies
  • October 6, 2018
@ljeutter Yes, it's a known issue and our team is looking into it. I hope this will be fixed very soon 🙂
J
Tiny Dancer
  • Jon.Mac
  • Tiny Dancer
  • 1 reply
  • October 14, 2018
album image and rtist name are not displayed in Download page. This does not happen with every download but i now have pages of "blank" albums at the top of the Download page. Selecting the "blank" displays the album correctly. Sometimes if I select the blank and then unload and reload using the Download buttom the album will appear properly on the page. There appears to be no consistacy about when/how this happen.
I now have to wade through pages of "blanks" and can't find thing when I want to. It's increasingly painful.....
Flo.Deezer
Lucky Star
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  • Flo.Deezer
  • Lucky Star
  • 3824 replies
  • October 15, 2018
Hi @Jon.Mac very sorry about this. As you can see above, we have forwarded this already to our developers and it is being looked into. We kindly ask you to bear with us until we have this fixed and will update you hear once it is.
M
Runaway Baby
  • marco_león
  • Runaway Baby
  • 3 replies
  • February 15, 2020

I’m having the same problem as the people above were having a year ago. I’ve created and saved a playlist from deezer recommends. Normally the app creates a compilation cover but for the last month I just get a grey square. This happens on my Android Nokia phone, iPad and on the website. Can someone tell me if there’s a fix or do the good techie people at Deezer need to be called in?

 

Cheers

Rudi
1 person likes this
  • Rudi
    Rudi
Rudi
Alien SuperStar
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  • Rudi
  • Alien SuperStar
  • 14342 replies
  • February 17, 2020

Hi there @marco_león 

Thanks for reaching out. You're the second user reporting this in the community recently. What version of the apps do you have installed? Have you tried reinstalling them?

Send us a link for the playlist as well, we can try it out here :thumbsup_tone2:

S
Tiny Dancer
  • Siv
  • Tiny Dancer
  • 6 replies
  • March 3, 2020
Rudi wrote:

Hi there @marco_león 

Thanks for reaching out. You're the second user reporting this in the community recently. What version of the apps do you have installed? Have you tried reinstalling them?

Send us a link for the playlist as well, we can try it out here :thumbsup_tone2:

Same issue here. Latest version on both Windows and Android.

 

Example https://www.deezer.com/playlist/7216214624?utm_source=deezer&utm_content=playlist-7216214624&utm_term=3221550364_1583262897&utm_medium=web

Thanks for checking

Rudi
1 person likes this
  • Rudi
    Rudi
Rudi
Alien SuperStar
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  • Rudi
  • Alien SuperStar
  • 14342 replies
  • March 4, 2020

Yes @Siv 

Our devs are investigating this at the moment. Thanks for coming back :relaxed:

M
Runaway Baby
  • marco_león
  • Runaway Baby
  • 3 replies
  • March 9, 2020

I just created a playlist yesterday on my Samsung a70 and the cover art was created. I checked it just now and it’s disappeared. The cover art for all the created playlists that don’t have cover art is also missing on the deezer web player:

Media not available

 

Rudi
Alien SuperStar
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  • Rudi
  • Alien SuperStar
  • 14342 replies
  • March 10, 2020

Hi there @marco_león 

Thank you for reporting it. Our devs have been working on this. I can also see the covers here. Please ensure your app(s) is always up-to-date and if there are any updates, we'll let you know :thumbsup_tone2:

J
Tiny Dancer

I am still having this issue, the album and song covers are blank. Has this been solved?

Rudi
Alien SuperStar
Forum|alt.badge.img+9
  • Rudi
  • Alien SuperStar
  • 14342 replies
  • June 22, 2020

Hey @jadesamuelle 

Yes, what version of our app have you got installed? Give us some more details about your system too and we can look into it :wink:

S
Tiny Dancer
  • star206
  • Tiny Dancer
  • 1 reply
  • June 8, 2022

My able cover wont show up when I use the Deezer app to listen to music.

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