I've paid for Deezer but I'm still being asked to subscribe/ Paid but still Free

Hi @kibet !

 If you've paid through your mobile provider or a third-party service, such as Apple, it can take up to 48 hours to process .

or contact Deezer support

https://support.deezer.com/hc/en-gb/requests/new?ticket_form_id=360000058285

Hopefully you have received an email and that your account is working. Or that you have send in a request. Please let us know.

Off topic a bit:

I saw that you paid by Apple, you could consider to change this next month. Instead of paying Apple in de AppStore, you can pay Deezer instead. If I’m correct, it’s a bit cheaper.

I paid my anual premium subscription using PSE 2 days ago and I do not have access yet. I paid and have screenshots, I contacted support and they said the payment was cancelled however mi money isn't back in my account. It just  doesn't make sense since in the Deezer app I can see the payment history shows that I paid. Now support just doesn't reply, I feel awful about the customer service.

Hi I can’t access my service but I’ve paid I can show proof 

 

Were you given a solution on this ? I am having kind of the same issue.

Hi @Juan1499, I've reviewed the system, and I've identified an active Deezer Premium account.

This account is associated with the email jc****@misena.edu.co.

Please try to access your Deezer Premium account using your email and password.

Let me know if you need further help.

Paid via the play store last week, (removed for security purpose), but saying I only have a free account now. Any help?

Hi @Glenn4338, thank you for reaching out.

Upon checking your account, I noticed that your payment via Google was declined.

In this case, I suggest contacting Google Payment support to clarify your situation, as they have access to your account details.

I activated a free trial, but was charged £14.99 for a month - I can’t access any premium services despite the money being taken from my bank. I’ve followed all of the steps above!

Hi @Stef_008, 

That doesn’t sound good. Could you please check if the email address you are using on Deezer is the same email address as the payment? Just to be sure.

If you go to the Deezer settings (app, desktop or website) and then access your subscription, you can see there if there is an active subscription or not.

If one of the Community Managers won’t respond here, please send in a request to Deezer, using the link below:

https://support.deezer.com/hc/en-gb/requests/new

Hi @Stef_008, thank you for reaching out, and a big thank you to @awesomemac for your help.

I've reviewed your account associated with the email st *** @ yahoo.co.uk and observed that you attempted to subscribe to Deezer via Apple, but the process was not completed.

I recommend reaching out to Apple's support team to clarify your situation, as they are the only ones with access to it.