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LKN
Rising Star
March 1, 2023
Answered

Switching From Premium To Family plan and double charge

  • March 1, 2023
  • 11 replies
  • 308 views

Hi I have switched to the family plan 5 days ago. On the same day my annual fee was taken for the premium account. I have asked support to refund my premium annual fee (£107) because I am now paying monthly. I have sent 3 support requests about this but I haven’t got ONE reply from a human.

I know where I can find the form, I need somebody on the other side to look into this case please.

Thanks

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    Best answer by Johnathan.Deezer

    Hi @LKN! 

    Sorry about it, on that case you need to contact our Customer Care Team and they can help you with that. 😊

     

    Take care.✌🏽

    11 replies

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    LKNAuthor
    Rising Star
    March 3, 2023

    Got my good old premium account back,

    thanks

     

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