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Subscription paid but not activated


I just reactivated my subscribtion and the payment went through but I kept getting the same error from the server, after re-installing the app this error is gone but it still says I have free subscription. How long I need to wait until this is fixed?

Best answer by Superschlumpf

@Andrea.Lazarevic 

Please double check if you use the same email adress/ login data as you used for resubscription. Otherwise reach out for the support team (red dot for live chat) to get help with account issues. 
https://support.deezer.com/hc/en-gb/requests/new
 

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3 replies

Superschlumpf
Deezer Legend
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  • Deezer "Sonos Master" Legend
  • 404 replies
  • Answer
  • July 14, 2022

@Andrea.Lazarevic 

Please double check if you use the same email adress/ login data as you used for resubscription. Otherwise reach out for the support team (red dot for live chat) to get help with account issues. 
https://support.deezer.com/hc/en-gb/requests/new
 


I paid for my subscription but i a  still asked to subscribe 


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5257 replies
  • July 20, 2022

Hey @Boitumelo Molatlhegi please contact our Deezer Support Team and one of our agents will be able to help.
Thanks