I have a premium subscription but not allowing me to access
Best answer by Yula
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Userlevel 7
+10
Hello
what happens when you try to access?
Do you receive an error message? What does it say?
Are you sure you are connected with the correct email address?
You might have activated the subscription on a different account?
How did you subscribe? On our website or through the app (on Android or iPhone)?
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.