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One Hit Wonder
Bukola Obadun - Craigs
One Hit Wonder
May 20, 2023
Answered

subscription

I have  a premium subscription but not allowing me to access

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    Yula
    YulaAnswer
    Deezer Staff
    May 22, 2023

    Hello @Bukola Obadun - Craigs, 

    what happens when you try to access? 

    Do you receive an error message? What does it say? 

    Are you sure you are connected with the correct email address? 

    You might have activated the subscription on a different account? 

    How did you subscribe? On our website or through the app (on Android or iPhone)? 

    (She/her) add your pronouns to your signature!
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    1 reply

    Yula
    Deezer Staff
    YulaAnswer
    Deezer Staff
    May 22, 2023

    Hello @Bukola Obadun - Craigs, 

    what happens when you try to access? 

    Do you receive an error message? What does it say? 

    Are you sure you are connected with the correct email address? 

    You might have activated the subscription on a different account? 

    How did you subscribe? On our website or through the app (on Android or iPhone)? 

    (She/her) add your pronouns to your signature!
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