Skip to main content
One Hit Wonder
Olshansky
One Hit Wonder
Apr 30, 2022 7:48 AM UTC

Subscription

Last payment taken on 17th April. Logged into account this morning and being asked to subscribe and no sign of my playlists and favourites. Why has this happened? 

    This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link

    2 replies

    Anonymous
    Apr 30, 2022 8:26 AM UTC

    Hey @Olshansky 

    Did you have to enter your credentials? Maybe you accidentally logged in with data from an old account?

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      May 1, 2022 10:37 AM UTC

      Hi @Olshansky you Premium account is active on our system with all your music on it.
      ​​​@dee_dirk mentioned, you might be in the wrong account.
      Could you please log out (click on favourites>gearwheel> log out) and login again with the email and corresponding password of your Deezer account?
      Let us know if that works :)

      TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement