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One Hit Wonder
Lisa Cooper
One Hit Wonder
Apr 29, 2022 8:25 AM UTC
Answered

subscription

Why isn't it showin yet as family subscription as just paid 18 pound

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    Jaime.Deezer
    Jaime.DeezerAnswer
    Community Manager
    Apr 29, 2022 11:32 AM UTC

    Hi @Lisa Cooper I have checked in our system and your Family subscription is active.
    Please log out and login again and let me know if that works.
    Thanks :)

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    2 replies

    Anonymous
    Apr 29, 2022 11:30 AM UTC

    Hey @Lisa Cooper 

    Did you book directly with deezer.com?
    Did you have a Premium subscription and now want to switch to Family?

    Jaime.Deezer
    Community Manager
    Jaime.DeezerAnswer
    Community Manager
    Apr 29, 2022 11:32 AM UTC

    Hi @Lisa Cooper I have checked in our system and your Family subscription is active.
    Please log out and login again and let me know if that works.
    Thanks :)

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