Answer

subscribe issue

Forum|Forum|4 months ago
July 20, 2025
6 replies
42 views

Dili
Guitar Hero

Hi Deezer Support,

I've been paying my monthly subscription without any issues, including last month's payment. However, now I'm being asked to subscribe and pay again, and I can't listen to my music. I logged off and log again its keep saying subscribe again :(

Can you please explain what's going on and help me resolve this issue?

Thank you.

Best answer by awesomemac

Hi @Dili,

Are you using the correct email address? Could you please take a look?

The users here on the Community are just like you Deezer users and have no access to your payment details or account.

It's better to reach out to the Deezer Support.

https://support.deezer.com/hc/en-gb

+6

awesomemac
Superuser
Answer
Forum|Forum|4 months ago
July 20, 2025

Hi @Dili,

Are you using the correct email address? Could you please take a look?

The users here on the Community are just like you Deezer users and have no access to your payment details or account.

It's better to reach out to the Deezer Support.

https://support.deezer.com/hc/en-gb

D

Like

D

Dili
Author
Guitar Hero
Forum|Forum|4 months ago
July 20, 2025

Thank you so much for your help il send email to support team. Sorry im new to this community how to delete my screenshot please thanks for your help again

Like

+6

awesomemac
Superuser
Forum|Forum|4 months ago
July 20, 2025

No worries. Welcome to the Deezer Community 😀👍

You can edit your message. In the right corner below in your message there are 3 dots. When using those dots you can edit your message and remove the screenshot.