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One Hit Wonder
Zvf
One Hit Wonder
January 10, 2018
Answered

Prevent family members switching profiles

  • January 10, 2018
  • 33 replies
  • 1718 views
Hi,

I've just subscribed to Deezer family

I would like that each profile will login directly to his profile and not be able to switch to other profile

Is it possible ?

Thanks
    Best answer by mhomer182
    @Zvf I don't think it's possible. Your subscription is one account and the profiles are part on the one account. Therefore each device will use the same login and password. There is no way to restrict switching profiles.

    33 replies

    mhomer182
    Hitmaker
    mhomer182Answer
    Hitmaker
    January 11, 2018
    @Zvf I don't think it's possible. Your subscription is one account and the profiles are part on the one account. Therefore each device will use the same login and password. There is no way to restrict switching profiles.
      Guitar Hero
      Alberto K
      Guitar Hero
      October 18, 2018
      How avoid in a Family plan a new user switch to the principal account and change the password or add new accounts without permission from the principal ?????
        Flo.Deezer
        Ultimate Superstar
        Flo.Deezer
        Ultimate Superstar
        October 19, 2018
        Hi @Alberto K that is not possible, but you need to know the current password in order to change it and insert a new one. So you if you do not want this to happen make the login on the member's phone this way they will not know the current password and cannot change it.

        We are aware of this issue and are working on a better implementation.
          Guitar Hero
          Alberto K
          Guitar Hero
          October 19, 2018
          Ok with the password change but its not the only issue..are you planning secure the primary account, by example when an user subscribe tho family plan give the option of créate a secondary password for the new members and when somebody enter with the mail account and secondary password could make all with music for each profile but not touch the profiles, add new members, pay methods, cancel the subscription, etc and all that be exclisive for the primary account..
          Rafael.
          Ultimate Superstar
          Rafael.
          Ultimate Superstar
          October 20, 2018
          Hi Alberto, we will pass this feedback on to our devs, but feel free to share your ideas with us on the Got an Idea Forum here ;)
          Guitar Hero
          fvdb
          Guitar Hero
          March 31, 2020

          Hi @Alberto K that is not possible, but you need to know the current password in order to change it and insert a new one. So you if you do not want this to happen make the login on the member's phone this way they will not know the current password and cannot change it.

          We are aware of this issue and are working on a better implementation.


          My kids are able to freely switch between profiles without using the current password. Are there any way what so ever to restrict the kids to their own profiles?

            Rob Igo
            Ultimate Superstar
            Rob Igo
            The OG
            March 31, 2020

            Hi @fvdb 

            I’ve replied to you on your other post :) 

            I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)
              One Hit Wonder
              Thomas William Lewis III
              One Hit Wonder
              August 31, 2020

              Hi @Alberto K that is not possible, but you need to know the current password in order to change it and insert a new one. So you if you do not want this to happen make the login on the member's phone this way they will not know the current password and cannot change it.

              We are aware of this issue and are working on a better implementation.


              My kids are able to freely switch between profiles without using the current password. Are there any way what so ever to restrict the kids to their own profiles?

              Did you ever get an answer to this?  I don’t understand how content settings are the least bit helpful when. Kids can go in and switch to my account and turn them off...

              Rockstar
              Kevin Deezer
              Rockstar
              September 1, 2020

              Hello @Thomas William Lewis III, we’re working on fixing this. As you may have noticed, it’s now possible to have independent accounts of a Family subscription, and we would like to extend this solution to kid profiles.We’ll keep you posted on the Community.

              https://www.deezer.com/en/profile/3421485864
                One Hit Wonder
                Thomas William Lewis III
                One Hit Wonder
                September 1, 2020

                I actually set up independent accounts for my kids thinking that this would allow a fix to the parental controls (based on this Deezer announcement - https://www.deezer-blog.com/press/more-freedom-for-the-family-with-individual-logins/) but it actually provided no ability to filter those at all.  I’m not sure what the solution from here can be. 

                 

                Can you give more details on what a true child account does (meant for 12 and under).  I have 15 and 16 year old kids and if the controls on that kid account allow them to listen to anything that isn’t explicit, that may work.  But is there a way to keep those accounts locked from explicit content or can they also still go in to the main profile and switch it?

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