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payment issues

  • July 26, 2023
  • 1 reply
  • 23 views

I was trying to upgrade to Deezer family using PayPal. The transaction is showing as unsuccessful but the bank is telling me that the money was debited from my card 

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1 reply

GropplerZorn
Deezer Legend
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  • Deezer Legend
  • 1110 replies
  • July 26, 2023

hello there @Jerrayy 

i would contact deezer support here → https://support.deezer.com/hc/en-gb

in the meantime, what does your account status show? you can try signing in and out of your preferred device to see if the status has changed to family.