Hi After logging into my account dezzer shows me that I am using the free version but still every month the account is charged £ 14.99. My question is why am I still being charged?
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Best answer by Nina Nebo
Hi
From Deezer page :
"What can I do about my double charges?"−
Firstly, check if you have two accounts. Secondly, check if you have more than one payment method. Finally, cancel the subscription you do not need as soon as possible .
Apple payments
If you subscribe to Deezer through your Apple account, you can only cancel directly with Apple. Find out how to cancel your subscription here.
Hi Anna,
Do you have two accounts with Deezer, a free one and one that is subscribed via Apple/Google? If so, are you logging into the correct one?
The normal cost of subscribing directly to Deezer is £11.99, so the £14.99 would suggest you’re subscribing via Apple or Google which is a more expensive way of subscribing..
+13- Deezer Legend
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- Answer
Hi
From Deezer page :
"What can I do about my double charges?"−
Firstly, check if you have two accounts. Secondly, check if you have more than one payment method. Finally, cancel the subscription you do not need as soon as possible .
Apple payments
If you subscribe to Deezer through your Apple account, you can only cancel directly with Apple. Find out how to cancel your subscription here.
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