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One Hit Wonder
roylincolnkarp
One Hit Wonder
July 28, 2026
Answered

Member profile locked in Family Plan

  • July 28, 2026
  • 2 replies
  • 41 views

I have a family account and invited my wife to be a member, but her profile is locked when I click members and I get an error message saying, "The member uses a different member to log in." What does that mean? What are the implications?

Best answer by CharlyMX

Hi
Yes, that's right, only she can access her profile with her email and password.

You need to log out of this device and she needs to log back in, or use another device.

Best regards, and may the music keep flowing!

2 replies

CharlyMX
Superuser
CharlyMXAnswer
July 28, 2026

Hi
Yes, that's right, only she can access her profile with her email and password.

You need to log out of this device and she needs to log back in, or use another device.

Best regards, and may the music keep flowing!

I 💜 Deezer
    Noam Asulin
    Superuser
    Noam Asulin
    Bezi since 2017
    July 28, 2026

    You cannot access your wife account . That's normal . After you have invited her to join she needs to click on the invite link and enter her deezer account details ( email and password ) , then she will get access to your family subscription . You , even as Admin do not have access to her account via your account .

    If she doesn't have an account she will have to create it first 

    (He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !
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