include

Issue with my trial plan

  • 9 June 2022
  • 1 reply
  • 17 views

Hello Deezer team, 

Recently I bought a new phone with a free trail plan with deezer for 4months.

I correctly start it 2days ago but since today My plan was cancel with any reason. 

Could you let me know what is the problem please !?

Thank you

 

Bonjour l'équipe Deezer

Je viens d'acheter un nouveau téléphone avec inclu dedans 4 mois d'essai Deezer. 

Je l'ais correctement activé il y a 2j mais depuis cet matin je suis repassé en gratuit sans raison.

Pourriez vous me dire quelle est le problème svp ?

 

Merci à vous 


This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link

1 reply

Userlevel 7
Badge +5

@lilieBen 

Please contact the support team. They have to check your account data. 
https://support.deezer.com/hc/en-gb/requests/new