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One Hit Wonder
Garypen
One Hit Wonder
April 29, 2022
Answered

International usage

  • April 29, 2022
  • 4 replies
  • 295 views

If I have a subscription in country A, can I use it in country B, if country B doesn't offer that type of subscription?
ex: Premium subscription from US used in Japan that only offers HiFi subscriptions.
I have homes in both countries, but don’t need HiFi, thus do not want to pay for HiFi if not necessary.
Currently, the app doesn’t let me use my US Free subscription in Japan, saying it is “not available in your country”. Will this happen with a Premium subscription, as well?

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    Best answer by Jaime.Deezer

    Hi @bluezzbastardzz @Garypen I am really sorry, I made a mistake and you are absolutely right. Nothing has changed in the US and we still have Premium, Family and HiFi offers for that market.
    Apologies for the inconvenience. 

    4 replies

    Jaime.Deezer
    Community Manager
    Jaime.Deezer
    Community Manager
    April 29, 2022

    Hi @Garypen as long as you pay for your subscription in the US with a card from a US bank account, your subscription should work when you are visiting Japan.
    Also all Premium and Family subscriptions in the US include HIFI quality by default now.
    If you have any further questions please let us know :)

    bluezzbastardzz
    Superuser
    bluezzbastardzz
    Superuser
    April 29, 2022

    Also all Premium and Family subscriptions in the US include HIFI quality by default now.

    Is this new? Which countries are still on the old tiers with separate tiers for Premium and HiFi?

    ZZee ya, Hans-Jürgen (Bluezz Bastardzz and Indigo Rocks, live album on Deezer, last.fm/user/hjbardenhagen)
    One Hit Wonder
    GarypenAuthor
    One Hit Wonder
    April 30, 2022

    ...
    Also all Premium and Family subscriptions in the US include HIFI quality by default now.
    If you have any further questions please let us know :)

    Then why does Deezer still offer separate Premium and HiFi plans in the US, with HiFi costing 50% more than Premium?

    Jaime.Deezer
    Community Manager
    Jaime.DeezerAnswer
    Community Manager
    May 1, 2022

    Hi @bluezzbastardzz @Garypen I am really sorry, I made a mistake and you are absolutely right. Nothing has changed in the US and we still have Premium, Family and HiFi offers for that market.
    Apologies for the inconvenience. 

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