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Answered

International usage

G
Tiny Dancer

If I have a subscription in country A, can I use it in country B, if country B doesn't offer that type of subscription?
ex: Premium subscription from US used in Japan that only offers HiFi subscriptions.
I have homes in both countries, but don’t need HiFi, thus do not want to pay for HiFi if not necessary.
Currently, the app doesn’t let me use my US Free subscription in Japan, saying it is “not available in your country”. Will this happen with a Premium subscription, as well?

Best answer by Jaime.Deezer

Hi @bluezzbastardzz @Garypen I am really sorry, I made a mistake and you are absolutely right. Nothing has changed in the US and we still have Premium, Family and HiFi offers for that market.
Apologies for the inconvenience. 

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    4 replies

    Jaime.Deezer
    Community Manager
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    • Jaime.Deezer
    • Community Manager
    • 5255 replies
    • April 29, 2022

    Hi @Garypen as long as you pay for your subscription in the US with a card from a US bank account, your subscription should work when you are visiting Japan.
    Also all Premium and Family subscriptions in the US include HIFI quality by default now.
    If you have any further questions please let us know :)

    bluezzbastardzz
    Deezer Legend
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    Jaime. wrote:

    Also all Premium and Family subscriptions in the US include HIFI quality by default now.

    Is this new? Which countries are still on the old tiers with separate tiers for Premium and HiFi?

    ZZee ya, Hans-Jürgen (Bluezz Bastardzz and Indigo Rocks, available on Deezer)
    G
    Tiny Dancer
    • Garypen
    • Author
    • Tiny Dancer
    • 1 reply
    • April 30, 2022
    Jaime. wrote:

    ...
    Also all Premium and Family subscriptions in the US include HIFI quality by default now.
    If you have any further questions please let us know :)

    Then why does Deezer still offer separate Premium and HiFi plans in the US, with HiFi costing 50% more than Premium?

    Jaime.Deezer
    Community Manager
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    • Jaime.Deezer
    • Community Manager
    • 5255 replies
    • Answer
    • May 1, 2022

    Hi @bluezzbastardzz @Garypen I am really sorry, I made a mistake and you are absolutely right. Nothing has changed in the US and we still have Premium, Family and HiFi offers for that market.
    Apologies for the inconvenience. 

    bluezzbastardzz
    1 person likes this
    • bluezzbastardzz
      bluezzbastardzz
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