Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

  • 770 Topics
  • 3,801 Replies

770 Topics

U
Tiny Dancer
UrosLakiTiny Dancer
posted in Subscription and payments

Yettel

Hello, I have your premium through the Yettel network, but I can't activate it, can I help you a little bit?

1
Jaime.
Community Manager
1 year ago
B
Runaway Baby
Brent.LeCounteRunaway Baby
asked in Subscription and payments

want to reactivate subscription but cant figure out gow

I cancelled my sub couple weeks ago and want to restart. There is no option for this anywhere in the app nor the website. Do I have to wait for the month to run out first? That would be crazy

2
B
Runaway Baby
1 year ago
R
Runaway Baby
Robert.Michael.MannRunaway Baby
asked in Subscription and payments

cant upgrade to family…🤬

I cancelled my premium subscription a few weeks ago and and I’m now on the free version… I want to upgrade to family but it won’t let me.. I get the option to but when I try I get a message saying the is a pending payment for another subscription and to check my apple payments… this subscription doesn’t exist anymore..! Tried getting in touch with Deezer direct and they are useless!!! Getting really frustrated with it now!! 

3
R
Runaway Baby
1 year ago
I
Runaway Baby
IscharaRunaway Baby
asked in Subscription and payments

Bug? I cant cancel my subscription

I subscribed to deezer about two months ago. Now I want to cancel but there isnt a cancel button as there should be. The strange thing is: it says I got Deezer premium, but when I click further is says I'm enjoying the free (gratis) version and I cant cancel. I only can renew my subscription... But I already have deezer premium. My last payment was in july but I still can listen without commercials.  Is this a bug? How do I cancel my subscription?  

3
Nina Nebo
Deezer Legend
3 months ago
C
Runaway Baby
CostinXMNRunaway Baby
asked in Subscription and payments

Why I can't start my subscription on Deezer Premium

Why I can’t purchase a deezer premium offer? I tried with 2 debit card and it says that the purchase failed. I tried on my phone and my laptop and it says the same thing. We are unable to complete your transaction. And i tried 2 days, and same problem. I check if deezer it’s available in my country, and it is. Why should i do?  

1
Leonídia.Deezer
Community Manager
6 months ago
M
Runaway Baby
Marieloe1Runaway Baby
asked in Subscription and payments

abonnement beheren

Ik betaal een abonnement elke maand 10,99€ via kredietkaart. Staat bijvermeld Deezereurope FR75009.Ik heb echter nog steeds geen abonnement. Ik wil het ondertussen wel opzeggen. Betaal al 2 jaar voor niks eigenlijk. 

5
Jaime.
Community Manager
8 months ago
H
Runaway Baby
Hai Hung DinhRunaway Baby
asked in Subscription and payments

No HiFi option in Premium subscription

Hi, I just noticed that HiFi has been finally integrated into Premium subscription here in Poland. But since I'm still paying for my 'old' Premium subscription, I have no access to HiFi yet.Back when HiFi was a separate offer, you could upgrade even if the previous subscription hadn't come to an end yet. Now you obviously can't because both offers have merged into one.So what should I do now to have access to HiFi? Wait until the end of my current subscription and then subscribe to the new offer? Is there a faster way to upgrade?

1
dee_dirk
Deezer Legend
1 year ago
D
Runaway Baby
d.lazarRunaway Baby
asked in Subscription and payments

What about my subscription?

Dear Sirs, Please clarify your intentions regarding the renewal of my subscription. You can check how long I have been a continuous subscriber of the Deezer service, I have never suspended cooperation with you. At the moment, I do not find a way to renew the Premium subscription for the next year. If there is no longer such an opportunity for me, please notify me of this definitively so that I have the opportunity to collect my collection in another music service.It is also important for me to know in what form data about my account, as well as about tracks, playlists and albums, will be saved after the end of the subscription, as well as about the possibility of restoring my account in the Deezer service in the future. Best regards, Dmitri.

8
Jaime.
Community Manager
1 year ago
M
Runaway Baby
mark_fisher70Runaway Baby
asked in Subscription and payments

lost all my downloads and favourites

Logged on to listen to my music this morning via app and was asked to sign in again which never happens but I followed instructions to find all my music gone.....not happy!

5
E
Tiny Dancer
1 year ago
D
Tiny Dancer
Deon VisserTiny Dancer
asked in Subscription and payments

subscription problems

I have been in the family subscription for 2 years or longer now. My bank accou t was debited on 16 March 2022 with the family subscription. Now Deezer says that I am on "free" subscription as my deezer has expired. What can be the issue? 

6
P
Tiny Dancer
1 year ago
S
Runaway Baby
sep.mahinoRunaway Baby
asked in Subscription and payments

Did Deezer just send me false advertising?

New-ish user here, switched from Spotify a couple of weeks ago but still hesitant to go from Free to Premium because of prohibitive subscription prices and the non-availability of a couple of my favorite podcasts in the app. This afternoon, though, I received this marketing email from Deezer:The advertised Deezer Premium subscription price is PhP129/month. That’s about US$2.5/month. Yet when I clicked the link, here’s where I was led to:No PhP129/month rate in sight. That’s a steep difference between about US$2.5/month and US$10.99/month.What kind of spammy deceitful advertising are you doing, Deezer?

4
dee_dirk
Deezer Legend
1 year ago
O
Runaway Baby
obrotskaa.kRunaway Baby
asked in Subscription and payments

Ukrainian subscribtion

Good day.I am from Ukraine, where the war is now.I read in social media, that Deezer allows free premium for Ukrainians. How can I activate it?  

3
Zayn-T
Deezer Legend
1 year ago
V
Tiny Dancer
Victor VerkhovinTiny Dancer
asked in Subscription and payments

Moving from Russia to Slovenia

Hello,My songs are missing from my account. I moved from Russia to Slovenija recently.Please help.

7
Jaime.
Community Manager
1 year ago
T
Tiny Dancer
Teodora.TodorovTiny Dancer
asked in Subscription and payments

Problem with account

Hello, I have a problem with my account. I have partner offer with Yettel. from Serbia, but for some reason I can’t get Deezer Premium. It’s activated on Yettel app, so that’s not a problem. I hope you can help me, because I find deezer so important in my daily life. Thanks:)

1
Leonídia.Deezer
Community Manager
5 months ago
B
Tiny Dancer
BacheporooTiny Dancer
asked in Subscription and payments

deezer family

Hi, I want to add my mom to my Deezer family but the Deezer doesn’t allow her to join the account as we are in different countries.

2
Jaime.
Community Manager
1 year ago
M
Runaway Baby
MiftarRunaway Baby
asked in Subscription and payments

tmobile connect with deezer

I connected my tmobile account with deezer, so i unsubscribed at Deezer and now im paying trough Tmobile. But i got a mail from deezer saying that my premium account ends and now i have no idea if everything worked out with deezer and tmobile

1
S
Tiny Dancer
7 months ago
B
Tiny Dancer
Bongz ZuluTiny Dancer
asked in Subscription and payments

subscription

Hi I've been trying to subscribe but it keeps on telling me subscription is temporarily unavailable 

1
Yula
Community Manager
1 year ago
AMNMSC
Runaway Baby
AMNMSCRunaway Baby
asked in Subscription and payments

Price hike from 5.99€ to 10.99€ for personal acc

Hey, so fer as long as Ive known ive payed 4.99 or 5.99€ not sure, this month i get a charge from Deezer for 10.99€ .. I live in Europe - Slovenia.. Tbh I don't read a lot of mail because it's just too many. Has this happened to anyone else? Was there a warning? Whats the reason for 100% price increase? Someone from the admin team or at least someone in the know let me know please. I love Deezer, but considering this, I might change to another streaming service. Thanks

2
AMNMSC
Runaway Baby
10 months ago
T
Runaway Baby
Terragon Deezer LoversRunaway Baby
posted in Subscription and payments

Why should I stay ?

I’ve been a very long time user of deezer ( over 6 years) and recently I noticed their price has changed heavily! from  900 naira to  4000 naira monthly. I searched online and realised they increased their prices which made them change their currency to USD in Nigeria. Now the question is why should I remain using deezer when I can move to spotify and pay 900 naira monthly. I’m still getting the same music plays, artist, etc. I don’t care about the HiFi feature from deezer, I just want to listen to music and be happy. I hope you can give me a genue answer to pay over “900 X 4” monthly. 

3
dee_dirk
Deezer Legend
1 year ago
M
Tiny Dancer
michielsmitsTiny Dancer
asked in Subscription and payments

account deleted

Ik think my account has been deleted by Deezer, I was a premium member. Probably they cancelled my account because there wasn't enough money in my bank account, so payment could not happen. How can I fix this?

2
M
Tiny Dancer
1 year ago
O
Runaway Baby
OlichkaOlaRunaway Baby
asked in Subscription and payments

Deezer family

Hi. How can I add my kids account to deezer family. I chose and paid for this option.Please, send me instruction. 

1
dee_dirk
Deezer Legend
10 months ago
R
Runaway Baby
Riccardo VitaliRunaway Baby
asked in Subscription and payments

codice attivazione gratuita

Ho ricevuto da dazn un codice per attivare l'account gratuito per sei mesi ma non riesco ad inserirlo perché mi invita a pagare  con carta di credito.

1
Jaime.
Community Manager
1 year ago
S
Tiny Dancer
SpaceballsTiny Dancer
asked in Subscription and payments

international service assessment fee

Is anyone else being charged this service fee in the U.S.? My bank is charging a 3% fee because they are saying deezer processes the payments in France.

2
GropplerZorn
Deezer Legend
1 year ago
I
Runaway Baby
icefrontRunaway Baby
posted in Subscription and payments

4,99€ to 10,99€ are you guys totally mad?

As I see in my Paypal records, I paid automatically 10,99€ to Deezer. A month before it was 4,99€. The price increase of more than double is insane.I will return to my offline mp3 collection and listen to that. I was totally happy for years, without knowing that such things as Spotify and Deezer exists.You guys made the world a little bit worse place...Although I recommended for many the Deezer service I have to stop doing this...

3
C
Tiny Dancer
11 months ago
L
Runaway Baby
lorayRunaway Baby
asked in Subscription and payments

The subscription is expensive

I was once subscribed to your service sometime this year (2019) and was paying $5.99, which was a reasonable price for me being a college student. I cancelled my subscription recently because I was changing my payment option. However, when I tried to resubscribe, I am now being asked to pay $9.99. This is definitely out of my price range and I’m disappointed that the price changed without me being notified about it (unless there was some promotion going on that I was not aware of). I live in Jamaica and $9.99 when converted to my currency is way too much for me. My country cannot benefit from the student plan option so I am left without the subscription all together. Can you help at all with this? Thanks much for your response!   Lori

2
1
Tiny Dancer
1 year ago
TERMS OF USE DEEZER COMMUNITY SITE