Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

  • 718 Topics
  • 3,665 Replies

718 Topics

L
Lover
LKNLover
asked in Subscription and payments

Switching From Premium To Family plan and double charge

Hi I have switched to the family plan 5 days ago. On the same day my annual fee was taken for the premium account. I have asked support to refund my premium annual fee (£107) because I am now paying monthly. I have sent 3 support requests about this but I haven’t got ONE reply from a human.I know where I can find the form, I need somebody on the other side to look into this case please.Thanks

11
L
Lover
6 months ago
J
Tiny Dancer
Jessica SmithTiny Dancer
asked in Subscription and payments

unable to complete my payment transaction

My card expired, I did not update my card details on time or  in the grace period.Now it says I have to resubscribe, but every time I try to do so its says '’we are unable to complete your transaction'’.

1
Yula
Community Manager
4 months ago
A
Runaway Baby
Ally CatRunaway Baby
asked in Subscription and payments

Cancel subscription

Please advise how I cancel my subsciption, I didnt join using IOS or android?

5
dee_dirk
Deezer Legend
1 year ago
P
Runaway Baby
Petr.UrbyRunaway Baby
asked in Subscription and payments

Subscription price

Hello there,does anybody know why is the family subscription more expensive in one country than in other?I pay more for one premium account in Czech rep . than I found for family account in Croatia. And what more, some people pay for Family in Czech rep. less than me for Premium. I love Deezer but this is a reason for canceling my account.. 

6
P
Tiny Dancer
10 months ago
P
Runaway Baby
PotatoOverlordRunaway Baby
posted in Subscription and payments

HiFi quality in Ukraine

Hello! I’ve just subscribed to Deezer Premium in Ukraine, but do not see the “HiFi” option available for me, neither in web version, win desktop application or iOS app. The only options available are “Standard” and “Better” on web and desktop and “Basic”, “Standard" and “HQ” in iOS. Devices are Win 10 PC with latest desktop app and latest Firefox, and iPhone 13 with latest iOS and latest app version, if that matters.Screenshots under spoiler just to make sure.  I don’t see any specific plans available to my that enable HiFi and it seems like it should be available for the regular Premium sub.One thing that may be affecting it, this account is quite old (maybe since 2015), I was using it on a free tier to blast something at the office, but a year or so ago I wanted to make you my primary streaming platform and got Premium. In a month I cancelled it because I was bummed by the lack of gapless playback (still none on windows app :( ), and yesterday subbed again because Spotify has turned

8
P
Runaway Baby
4 months ago
S
Tiny Dancer
stephen.cooperTiny Dancer
asked in Subscription and payments

50% off deezer premium for a year

 Hi deezer, I have been receiving your emails about getting deezer premium 50% off for a year ?   This seems like a great deal but is it only availie to new subscriptions ?  As a long term subscriber to deezer premium this seems very unfair ..... I would love for my subscription to be halved for a year ..... in line with that of anyone who is just coming to the party .... is this possible ? ...... seems like those who are loyal and stay with deezer rather than switching elsewhere when these deals pop up, and  keep paying their subscriptions should also have access to these same privileges ? Please can someone at deezer get back to me to discuss. Kind regards. Slightly miffed deezer subscriber. Steve cooper

1
GropplerZorn
Deezer Legend
8 months ago
T
Runaway Baby
TheNitRunaway Baby
asked in Subscription and payments

Deezer in Canada?

I guess that I’m too lazy to weed through all of the posts so I’m asking in  my own post. Is Deezer available in Canada? Also, any comparison I’ve seen between Spotify, Tidal, Deezer, etc. show Deezer as having a HiFi plan but when I go on their website it only show Free and Premium but when you compare the plans, Premium has a check mark under HiFi. I’m confused. Is HiFi now included with Premium? How different would this be than the HiFi plan? How does this compare to the Tidal HiFi plan now? Is 360 Sony still available? I’ve only ever used Spotify Free (and Blackplayer EX for my own library) but am now thinking of getting into streaming (an old fart). I finally settled on Deezer but their website has me wondering. 

3
Superschlumpf
Deezer Legend
5 months ago
S
Runaway Baby
snachlowRunaway Baby
asked in Subscription and payments

Latvian Deezer

I am really curious to know why Deezer Free subscription  will be not able anymore in Latvia from start of 18 of April? Thanks..

2
C
Lover
1 year ago
G
Runaway Baby
GroovySeaRunaway Baby
asked in Subscription and payments

Increase in subscription price

Hi there, I have been a Deezer premium member since Dec 2014. I notice you have put up your family price again and are now €4 a month dearer than Spotify (€15.99 vs €19.99).Can you give me some details as to what you are paying per stream to the artist vs Spotify so I have a reason not to leave the platform? Going to need a bit more than a generic answer this time. Best, Colm. 

3
M
Tiny Dancer
5 months ago
R
Runaway Baby
rayyanyusuphRunaway Baby
asked in Subscription and payments

i cant connect/link last.fm to deezer because the link option isn't there in the sharing preferences screen

this is the only option present in the sharing preferences screen

1
bluezzbastardzz
Deezer Legend
1 year ago
C
Runaway Baby
Charlo24Runaway Baby
asked in Subscription and payments

Premium Annual Subscription Charges

I am Premium subscriber since 2015 and am wondering if this is a pricing error:My annual Premium is set at €143.88 in is renewing in December. Though on the site is says it should be €107.88 for an annual commitment (-25%)Could you confirm?

7
S
Tiny Dancer
8 months ago
A
Runaway Baby
Alfred.RuttaRunaway Baby
posted in Subscription and payments

linking Deezer with edjing

when try to link with edjing I get the following message “My subscription plan Deezer HiFiYou're a Deezer HiFi user, since <date>. The changes to your subscription will take effect on 02/11/2020.” I did upgrade to premium but I still get the error.  Di I have to wait until next billing on the 02/11/2020? 

4
0
Tiny Dancer
1 year ago
O
Runaway Baby
Oksana DenysenkoRunaway Baby
asked in Subscription and payments

return the money and cancel the subscription

I forgot to cancel my auto payment Deezer and now I want to cancel my premium subscription and get my money back 

1
Johnathan.Deezer
Community Manager
9 months ago
M
Runaway Baby
Mr.AyvenRunaway Baby
asked in Subscription and payments

Price in Kazakhstan

Since the new year, the price for a family subscription has risen from $3.75 to $18, which is a 400% difference. For my country $18 is a lot. Why don't you have regional prices?

2
M
Runaway Baby
7 months ago
M
Tiny Dancer
morganbenjaminTiny Dancer
posted in Subscription and payments

i want to change my email but i don't have access to it

I can't change the email because i don't have access to it anymore

1
bluezzbastardzz
Deezer Legend
1 year ago
A
Runaway Baby
Andrea.LazarevicRunaway Baby
asked in Subscription and payments

Subscription paid but not activated

I just reactivated my subscribtion and the payment went through but I kept getting the same error from the server, after re-installing the app this error is gone but it still says I have free subscription. How long I need to wait until this is fixed?

3
Jaime.
Community Manager
1 year ago
L
Luis Arias
asked in Subscription and payments

My account disappeard

My account disappeared, I couldn't log in, so I sent a "forgot my password" request and when I finally logged in, it was a new account and all my music and everything was gone. I've had a Premium account for a long time and it says I have a free account. Please help!!!

8
dee_dirk
Deezer Legend
8 months ago
N
Runaway Baby
Ncedo.LanguzaRunaway Baby
asked in Subscription and payments

subscription fee

I have been using Deezer since 2016 based in South Africa and Namibia. My subscription (family plan) went from USD7.49 to a unreasonable USD17.99 over night. I unfortunately have to consider changing service providers as this amount is to high for me. What does @Deezer recommend I do as this is to high for me? 

3
Jaime.
Community Manager
8 months ago
K
Runaway Baby
KAINELIUSRunaway Baby
asked in Subscription and payments

Why can’t I play my songs for free?

So this update this happen and I’m incredibly disappointed since I don’t have premium. I’ve been on this app for four years and it’s not allowing to pock a song that I chose to play but instead it gives me a random song that I didn’t ask for.I don’t care about these ads since they’re not a bother compared to Spotify but I don’t wanna pay money just to listen my favourite songs. I wanna listen to free music again even if it means having ads. FIX THIS PROBLEM!

6
L
Community Manager
3 months ago
G
Tiny Dancer
GarypenTiny Dancer
asked in Subscription and payments

International usage

If I have a subscription in country A, can I use it in country B, if country B doesn't offer that type of subscription?ex: Premium subscription from US used in Japan that only offers HiFi subscriptions.I have homes in both countries, but don’t need HiFi, thus do not want to pay for HiFi if not necessary.Currently, the app doesn’t let me use my US Free subscription in Japan, saying it is “not available in your country”. Will this happen with a Premium subscription, as well?

4
Jaime.
Community Manager
1 year ago
K
Runaway Baby
KholofeloRunaway Baby
asked in Subscription and payments

Deezer not available in South africa

I have had a premium Deezer account for the past 2 or more years. Recently from the 2 of February my account is inactive. I logged in with my email and it requires me to sign up for payment again. Is my account completely removed? 

2
Johnathan.Deezer
Community Manager
7 months ago
A
Runaway Baby
Aporben65Runaway Baby
asked in Subscription and payments

upgrade to family plan

I just upgraded to family plan today, but i can not see the change in my app. 

2
A
Runaway Baby
8 months ago
C
Runaway Baby
Carla OosthuizenRunaway Baby
asked in Subscription and payments

Increase of price without notice

Why did mt price increase soo much? Without Deezer notifying me!? 

1
dee_dirk
Deezer Legend
8 months ago
M
Runaway Baby
MikdeRunaway Baby
asked in Subscription and payments

Family Subscription - stopped by Deezer

Hello,I have had a running family subscription at Deezer and Deezer got paid via paypal on a monthly basis. They just deducted it from my PayPal account. As far as I am concerned it was working fine and all were happy.Suddenly, this Month in March, I was downgraded to Deezer “Free” and was informed my subscription had ended. Now I received the offer to re-subscribe, but at a higher price. 16,99€ versus 14,99€ before.I read about the price increase, but that it would only be for new customers.I feel like being cheated on, as I was a loyal customer and always paid my bill. I feel inclined to switch service. I never got a note that my service would expire.Does anybody else experience the same?

3
Yula
Community Manager
1 year ago
N
Runaway Baby
neon drifterRunaway Baby
asked in Subscription and payments

Deezer Family plan not showing up as an option

Hey there, Well, I made the jump and left spotify and now I think my family wants to follow. Problem is, I don’t have the option to change to a family plan when I go to the manage subscription menu in the browser. It just says I’m premium and there’s nothing to be changed. Now what?

1
dee_dirk
Deezer Legend
8 months ago
TERMS OF USE DEEZER COMMUNITY SITE