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Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

961 Topics
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961 Topics

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miriamc79Runaway Baby

asked in Subscription and payments

Delete free Deezer account

Hello! Please, I need help to delete my free Deezer account. I tried by my own using your guidelines but I was not able to do it. I wrote an email to your Deezer Support but they don't reply to me.Could you please help me?Thanks.

10 months ago

wouter.veldhuis.39Tiny Dancer

asked in Subscription and payments

Change bank account number, not payment method

I'd like to change my bank account number without changing the payment method. I'm now paying with iDeal (from The Netherlands) and want to keep doing so, just from a different account. Thanks!

9 months ago

wxitTiny Dancer

posted in Subscription and payments

Deezer not available in my country

For some reasons deezer just stopped working and is no longer available in Algeria, I tried using VPN but it doesn’t work, any fixes?

2 years ago

eavvandamRunaway Baby

asked in Subscription and payments

Problem with premium acdount songs limited to 30 seconds

I have a premium account and suddenly can only listen to 30 seconds of each song. This is driving me crazy as I only can find comments from people having this problem on free versions.

11 months ago

RedcloudRunaway Baby

posted in Subscription and payments

Discount for Annual Family subscription

Please allow the option for Family Plan subscribers to pay annually and receive the same 25% discount as the individual account.

1 year ago

CsimiandRunaway Baby

asked in Subscription and payments

I have premium, but my account still appears as if I'm a free user

I have a Premium account since 2018 but i have a free account since yesterday.i paid every month my subscription please reactivate my account asap

1 month ago

BoydieTiny Dancer

asked in Subscription and payments

Deezer Trio versus Deezer Premium, what is the difference ?

Reviewing my account it tells me I am on Deezer Trio, I can’t seem to find much about any difference between this and Deezer Premium.

1 year ago

PotatoOverlordLover

posted in Subscription and payments

HiFi quality in Ukraine

Hello! I’ve just subscribed to Deezer Premium in Ukraine, but do not see the “HiFi” option available for me, neither in web version, win desktop application or iOS app. The only options available are “Standard” and “Better” on web and desktop and “Basic”, “Standard" and “HQ” in iOS. Devices are Win 10 PC with latest desktop app and latest Firefox, and iPhone 13 with latest iOS and latest app version, if that matters.Screenshots under spoiler just to make sure. I don’t see any specific plans available to my that enable HiFi and it seems like it should be available for the regular Premium sub.One thing that may be affecting it, this account is quite old (maybe since 2015), I was using it on a free tier to blast something at the office, but a year or so ago I wanted to make you my primary streaming platform and got Premium. In a month I cancelled it because I was bummed by the lack of gapless playback (still none on windows app :( ), and yesterday subbed again because Spotify has turned

1 year ago

KholofeloRunaway Baby

asked in Subscription and payments

Deezer not available in South africa

I have had a premium Deezer account for the past 2 or more years. Recently from the 2 of February my account is inactive. I logged in with my email and it requires me to sign up for payment again. Is my account completely removed?

1 year ago

tux98Runaway Baby

asked in Subscription and payments

Deezer free ending, Offer 3 for 1

Hi,since Deezer Free is ending in my country I got an offer in the Deezer app and in the e-mail that consists of 3 months of Deezer Premium for the price of 1. I would love to make use of that deal but when I click on the offer, app takes me to the subscription page and I can only pay for one month of Deezer without any mention of the previous offer.How can I be sure I’ll be getting 3 months?Thanks!

1 year ago

Joanne.BowenRunaway Baby

asked in Subscription and payments

Payment issue

Hi I'm paying £9.99 a month, It's saying that I'm on the free tarrif why? I wanted to cancel, how can I cancel the £9.99 a month when it's saying I'm on the free tarrif????

2 years ago

Valerie.TrübenbachRunaway Baby

asked in Subscription and payments

is it possibe to change from deezer premium to a family account?

Good day, I have accidentally subscribed to deezer premium without knowing, that it is not a family subscription anymore. I would like to know if it’s possible to switch to a family account again? Or if it’s possible to cancel the subscription and go back to our old family account subscription? kind regards

2 years ago

joshuarshahTiny Dancer

asked in Subscription and payments

Deezer in Trinidad and Tobago

Are there any current plans to launch Deezer in Trinidad and Tobago? T&T is currently the only English speaking Caribbean country where Deezer has yet to launch its services.

1 year ago

jimmi1976Runaway Baby

asked in Subscription and payments

Deezer email offer

Hi.I left deezer last year due to it being too expensive and today I received an offer of £6.99 for 12 months which is great but when I go to site it has no mention of this.Is this a fake email or new subscribers only. Why was it sent to me?.Thanks

2 years ago

IzdiharTiny Dancer

asked in Subscription and payments

betaalrekening wijzigen

Ik wil graag mijn rekeningnummer wijzigen

1 year ago

Fhernando Von Szceles VRunaway Baby

asked in Subscription and payments

What will happen I don't want the upgrade from Deezer family to HI-Fi?

As per the e-mail that you send me: Starting from your next invoicing after 19/4/2022 , we'll add HiFi audio quality sound to your plan, so you can enjoy the music you love as if you were right in the recording studio. With HiFi audio, your favorite tracks have a wider dynamic range and benefit from better instrument separation. They sound crisper and better than ever. HiFi audio is a deluxe music experience that you're going to enjoy across all your devices, from the desktop app and web player to any iOS or Android smartphone. HiFi audio will also be available on Xbox, Chromecast, Sonos and your other compatible devices. To further support our efforts to provide you with the best service, best sound quality and exclusive content, we'll be increasing the price of your Deezer Family subscription by MXN 100.00 It’s a great idea to have Hi-Fi, but I was just fine with the quality that I already have. And if this little change increments the cost for my subscription. I think th

2 years ago

david220426Tiny Dancer

asked in Subscription and payments

Why do i pay more for Deezer via Apple

I live in France.I used to pay my Deezer subscription 9,99€/month.then my credit card expired, so I put a new one.them my subscription became 12,99€/month, I don’t know why.so I canceled it a few months after.now I tried to make a new subscription and it ask me to pay 12,99£/month, I’m not even in United Kingdom.how can I fixe my issue and pay the right price?otherwise I’ll go on Spotify

2 years ago

TheNitRunaway Baby

asked in Subscription and payments

Deezer in Canada?

I guess that I’m too lazy to weed through all of the posts so I’m asking in my own post. Is Deezer available in Canada? Also, any comparison I’ve seen between Spotify, Tidal, Deezer, etc. show Deezer as having a HiFi plan but when I go on their website it only show Free and Premium but when you compare the plans, Premium has a check mark under HiFi. I’m confused. Is HiFi now included with Premium? How different would this be than the HiFi plan? How does this compare to the Tidal HiFi plan now? Is 360 Sony still available? I’ve only ever used Spotify Free (and Blackplayer EX for my own library) but am now thinking of getting into streaming (an old fart). I finally settled on Deezer but their website has me wondering.

1 year ago

cpa987Runaway Baby

asked in Subscription and payments

change to annual subscription

I am an existing Premium member, how do I amend my subscription to annual payment rather than monthly

2 years ago

GlacierIslandRunaway Baby

posted in Subscription and payments

Hi-Fi more expensive than competitors, why?

Amazon Music, Apple Music, Tidal, Qobuz, and plenty more music streaming services now include CD-quality and even Hi-Res audio in their base $10/month plans. Meanwhile, Deezer still charges $15/month in the USA for CD quality, even though that’s obviously just the industry standard now. Why?

2 years ago

Grzegorz SwaczekRunaway Baby

asked in Subscription and payments

Deezer Family upgraded to HI-FI, but I don't see FLAC in audio options.

HI-FI quality audio has been added to Deezer Family on April 19. Unfortunately, I cannot change the sound quality on HI-Fi in the program settings. In an Android smartphone max is HQ, and in a computer browser - 320 kb / s. How can I fix it?

2 years ago

dmathijsenRunaway Baby

asked in Subscription and payments

mijn abonnement doet het niet

HalloMijn abonnement is ineens niet meer .Steeds zegt de site dat ik free ben en heb al een paarkeer op nieuw ingelogd maar niets help maar daar betaal ik geen 11 eu pm voor

2 years ago

Reebabyyyyy 2555Runaway Baby

asked in Subscription and payments

account deletion immediately

I can't log into my account because free isn't available in my country. Please delete my account immediately

2 years ago

calzoTiny Dancer

asked in Subscription and payments

is Deezer still free?

Deezer not playing full tracks of albums, then saying that I have to get Deezer Premium. Different music cuts in randomly.

1 year ago

monaminaRunaway Baby

asked in Subscription and payments

why is Deezer going to be deleted from Fitbit as from March 2023?

Just got an email from Fitbit announcing that Deezer will be deleted from Fitbit as from March 2023. Why?? I purposely bought premium account with Deezer because of that. Can we at least have an explanation given that I'm still paying premium with the increased fee ending up like this :(

1 year ago

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