Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

  • 631 Topics
  • 3,490 Replies

631 Topics

P
Runaway Baby
Petr.UrbyRunaway Baby
asked in Subscription and payments

Subscription price

Hello there,does anybody know why is the family subscription more expensive in one country than in other?I pay more for one premium account in Czech rep . than I found for family account in Croatia. And what more, some people pay for Family in Czech rep. less than me for Premium. I love Deezer but this is a reason for canceling my account.. 

6
P
Tiny Dancer
6 months ago
W
Runaway Baby
Wayne HampshireRunaway Baby
asked in Subscription and payments

subscription problem

I have paid to upgrade my Deezer subscription for the family plan so I could add my partners profile to so she doesn’t have to use the free version, but I tried to add her but it is saying I only have the premium subscription and not the family account.  how do I get this sorted out? Any info please.

6
dee_dirk
Deezer Legend
10 months ago
K
Runaway Baby
korchihichamRunaway Baby
asked in Subscription and payments

subscription

hello, I don't know why I was charged more than was expected before, normally I pay 70.49 Dhs per month but now I have been charged 193.00 Dhs. please help me

6
dee_dirk
Deezer Legend
4 months ago
K
Runaway Baby
KAINELIUSRunaway Baby
asked in Subscription and payments

Why can’t I play my songs for free?

So this update this happen and I’m incredibly disappointed since I don’t have premium. I’ve been on this app for four years and it’s not allowing to pock a song that I chose to play but instead it gives me a random song that I didn’t ask for.I don’t care about these ads since they’re not a bother compared to Spotify but I don’t wanna pay money just to listen my favourite songs. I wanna listen to free music again even if it means having ads. FIX THIS PROBLEM!

6
L
Community Manager
4 days ago
A
Runaway Baby
Anacélia Gomes de MatosRunaway Baby
asked in Subscription and payments

payment on my credcard

The payment was made on my credit cart however my count is still asking to pay. It’s unbelievable! What do I have to do??? I have no idea  

6
Zayn-T
Deezer Legend
7 months ago
M
morane_pink
posted in Subscription and payments

Not able to play music anymore, even though i have premium

Just as a few moments ago, i cannot listen to deezer anymore, any song i select, i am asked to choose between deezer Hifi or Deezer Family, and it's a lot more money than the premium account. I have been using premium for more than 2 years, not any issue so far. Any body else having this problem? Heeeelp, i need music 😭🎶

5
dee_dirk
Deezer Legend
10 months ago
M
Runaway Baby
Mosesmunene38Runaway Baby
asked in Subscription and payments

Price increase

My price just increased from usd 4.49 monthly in November to usd usd 17.99 monthly in December. What's the explanation please and why was there no notification for the same. 

5
M
Runaway Baby
5 months ago
O
Runaway Baby
oliblobRunaway Baby
asked in Subscription and payments

Pause advertisement

Hi everyone,I think it might be super usefull if in the free version you could pause the advert so you can go and something else without waiting until the next song plays to pause it.Hope this is a good idea.

5
O
Runaway Baby
10 months ago
A
Runaway Baby
andruhanRunaway Baby
asked in Subscription and payments

Deezer hifi family turkey

Hi, I have a deezer family subscription And would like to upgrade to a hifi one. However this option is no longer available to me, yet it was when i subscribed to a family plad. Is hifi included to family plan and it would appear on next billing cycle or what?

5
Jaime.
Community Manager
1 year ago
E
Runaway Baby
erebrizRunaway Baby
asked in Subscription and payments

it wont let me pay

It's been about 2 months now or so that it will not accept any card, I've tried THREE different ones. I've already contacted my banks, both of them, and they don't even see an attempt which would mean it's a problem on your end so please save both of our time and don't tell me that excuse. I've been a loyal Deezer customer for many many years and have spent hours creating my personal playlists and would like to continue to enjoy you're service and not have to go to another streaming service but if you do not want to take my money, you may be forcing me to... A little back story of what I believe .at be the problem is that previously, it was paid through my cel phone provider for the longest time but then, when there was an issue earlier this year, I canceled it that way and began paying for it on my own. Later, the card I had on file was replaced due to theft and for some reason, my cel phone provider reactivated it again on their end but it would still ask me for payment so would not

5
Jaime.
Community Manager
7 months ago
H
Runaway Baby
Holger WeissRunaway Baby
asked in Subscription and payments

Independent account vs. family mix

If a family plan is joined as an independent account, will that account contribute to the family mix? (In our particular case it would actually be a feature if it doesn’t.)

5
Jaime.
Community Manager
1 year ago
A
Runaway Baby
Alley.BlountRunaway Baby
posted in Subscription and payments

Subscription

For last few months Deezer had been asking me to subscribe to it when me and my partner already pay 11.99 a month for it and have done for last few years 

5
A
Runaway Baby
1 year ago
A
Runaway Baby
Ally CatRunaway Baby
asked in Subscription and payments

Cancel subscription

Please advise how I cancel my subsciption, I didnt join using IOS or android?

5
dee_dirk
Deezer Legend
9 months ago
E
Runaway Baby
enricoumbertoRunaway Baby
asked in Subscription and payments

Link DAZN

Buonasera, il 20/12 ho ricevuto da DAZN il link per attivare il periodo di sei mesi, ma non funziona. Correggendolo a mano, riesco ad aprire la pagina per riscuotere il codice ma mi dice che non funziona (la parte dove va scritto il codice risulta precompilata aprendo il link corretto da me), e se provo ad aprire la pagina come vuota e scrivendo il codice a mano continua a non funzionare. A parte contattare DAZN, c'è altro che io possa fare?

5
E
Runaway Baby
5 months ago
G
Runaway Baby
George1Runaway Baby
asked in Subscription and payments

set up new family

How do I leave the current family account and set up my own subscription?I have made my account independent but nothing is obvious as to what I do from there. 

5
G
Runaway Baby
4 months ago
A
Tiny Dancer
Ali SalmTiny Dancer
posted in Subscription and payments

payment issue

I have subscribed to premium but this shows that my account hasnt been updated, i have received all the payment documents to my email from paypal but still i can’t access. What the hell is going on with Deenzer

5
T
Tiny Dancer
1 year ago
M
Runaway Baby
mistyhbRunaway Baby
asked in Subscription and payments

Deezer: why don't you specify the currency for a subscription?

Edit: It’s worse than below - I have a screen clipping from a deezer webpage which states that “Deezer Premium is priced in your local currency”. This is not what they charge!***This is crazy - a deezer user’s account page - pretty sparse - specifically names the country they are in. It also shows the subscription fee, with no currency specified.It is a fair assumption for users that the currency is that of the stated country in which they live.At no point in the sign-up process is the user alerted to the fact that the subscription fee may not be in their country’s currency. Many users have commented on this obvious problem. So, there are really only two scenarios, as I see it:1. Deezer starts displaying the currency every time they show a dollar value. I would have thought this is a legal requirement. 2. Deezer continues as is, suggesting that they are happy for customers to be misled.I very much hope the first scenario is what happens. As a new user, I am happy with the service, but

5
M
Runaway Baby
1 year ago
H
Tiny Dancer
hillbillyTiny Dancer
asked in Subscription and payments

Does Deezer Premium have the same benefits as HiFi?

in the UK, with Deezer Premium, do you get 1411kbit/s FLAC audio?  If so, what is the benefit of Deezer HiFi over Deezer Premium?

5
Jaime.
Community Manager
11 months ago
C
Runaway Baby
Cosmin.CebucRunaway Baby
asked in Subscription and payments

how to transfer a spotify playlist to a Deezer Family Profile

Hello, So I just upgraded from Deezer Premium to Deezer Family. I created a profile for a family member that used to use Spotify. Is there any way to transfer his favourites / playlist to a certain Deezer Family Profile (not the master profile) without transfering the music to the master account? My family member created a Deezer free account and managed to move his playlists there from spotify.l, can he now transfer them to the family profile on my account that I created for him? Also, is there a way to attach his Deezer account as a family profile on my account?

5
dee_dirk
Deezer Legend
1 year ago
D
Tiny Dancer
Daniela PTiny Dancer
asked in Subscription and payments

Cancellare Account

vorrei cancellare ogni account e abbonamento legato a questo indirizzo email, come posso fare?

5
GropplerZorn
Deezer Legend
1 year ago
M
Runaway Baby
mark_fisher70Runaway Baby
asked in Subscription and payments

lost all my downloads and favourites

Logged on to listen to my music this morning via app and was asked to sign in again which never happens but I followed instructions to find all my music gone.....not happy!

5
E
Tiny Dancer
1 year ago
Y
Runaway Baby
YunusovRunaway Baby
asked in Subscription and payments

Deezer canceled regional prices for Russia?

Hi, today I noticed that when choosing a student subscription, the price changed to the price for the global ($5,99), although a week ago the was regional price. Is this a temporary problem, or is the deezer leaving the Russian market?

5
SaraJaleh
Lover
1 year ago
J
Tiny Dancer
JonathancovaTiny Dancer
asked in Subscription and payments

subscription

I just paid for a family plan for one month and it does not give me the service 

5
Superschlumpf
Deezer Legend
10 months ago
A
Runaway Baby
Adrian.BarbatRunaway Baby
posted in Subscription and payments

New fee for Deezer Family

Hi Deezer, I just received an email regarding the staggering jump in pricing for my Deezer Family plan. 50% increase is no joke! If you were to go in smaller incremental steps during time, “sugarcoat the pill” maybe it would had been less an impact. In this way to do business you will loose my account.Now the suggestion to mitigate this: why don’t you create a smaller than 6 family group? For instance a group of 2 for the same price of today? See your famous rival DUO offering...We are anyway mostly groups of 2 in average. In my group of 6 for instance, where I have put all my family  members irrespective they wanted or not, in fact it is only 2 of us using the app on a daily basis. The others are not and I can easily discard them from the subscription.So, what do you say Deezer?

5
Yula
Community Manager
18 days ago
M
Runaway Baby
Micros49Runaway Baby
asked in Subscription and payments

deals

Deezer continues sending me deals but they say I am not eligible, they won’t say why.  I’m not paying $9.99 or $14.99 when they are offering a $5.99 deal.  What’s their problem?  

5
Superschlumpf
Deezer Legend
1 year ago
TERMS OF USE DEEZER COMMUNITY SITE