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Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

951 Topics
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951 Topics

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martin.withagenRunaway Baby

asked in Subscription and payments

black friday deals

Will there be a special deal on Black Friday for Deezer Premium?

9 months ago

brian sutherlandRunaway Baby

asked in Subscription and payments

offered 50% off for Deezer premium

offered 50% off per month for a year in an email sent to me by Deezer when I try to take up the offer it will not take the payment as it says I already have had an offer. If this is the case why do you send me the offer in the first place, do you not check before you send the offer out. This is incompetence

1 year ago

Max.SRunaway Baby

asked in Subscription and payments

Payment and subscription issues

So I was charged twice in November 2023 for somer reason but had no problems with the App or with my Subscription, but in December 2023 I was charged normally but i don't have a Premium subscription even though i was charged for it. Can anybody help because support is not Answering or giving me infos about the problem.

8 months ago

Brian CeleRunaway Baby

asked in Subscription and payments

Subscription

I ended subscriptionYou confirmed thatBut you still charging me R79 monthly. Why?

5 months ago

Charlo24Runaway Baby

asked in Subscription and payments

Premium Annual Subscription Charges

I am Premium subscriber since 2015 and am wondering if this is a pricing error:My annual Premium is set at €143.88 in is renewing in December. Though on the site is says it should be €107.88 for an annual commitment (-25%)Could you confirm?

1 year ago

Roger FloresRunaway Baby

posted in Subscription and payments

increase in subscription costs

To whom it may concern:The subscription costs on deezer have increased again. I got the mail that says "new prices and more benefits" but I want to know which are those " benefits" (if someone takes the trouble to answer this question, please leave aside the HiFi feature; that's been part of Deezer for a long time)... Through this forum and the playstore, we the users have asked for bug fixes and basic features that any music service has (e.g. crossfade) but so far there is no response.So:a) does the price increase include the addition of crossfade in the main android version? Also:b) can't move the songs in the play queue, the app crashes, and when it doesn't crash, the moved songs go back to their place ;c) when I have a queue of songs to play, and I select one of them to play next or add to the queue, the app has a bug and jumps back to the beginning of the play queue.d) when adding a song to play next, it does not appear for several seconds;e) when I try to change the picture/photo

28 days ago

DeezerIsStupid2Tiny Dancer

asked in Subscription and payments

LET USERS DELETE THEIR ACCOUNT

Why in the name of Christ is this so hard to do? Surely this is illegal to block users from managing their OWN information? I got emails from Google and Have I been Pwned about the data breach. Thought to myself, what the FK is this Deezer trash, I don't have an account? Went to the chat to figure out what is going on. Got told no one around to help so they'd email. Email support said I have an account (how?) and to reset the password. Do that. Now I'm trying to figure out how to delete this crap. I've read the instructions - which are useless by the way - tried clicking on deezer.com/account but am continually redirected to an Offers page. No account settings, no page to manage account. Nada. No way in hell am I giving Deezer payment information after I've just been told a bunch of data has been leaked/sold. All I want is to delete this thing. PLEASE LET ME DELETE MY ACCOUNT!

1 year ago

monaminaRunaway Baby

asked in Subscription and payments

why is Deezer going to be deleted from Fitbit as from March 2023?

Just got an email from Fitbit announcing that Deezer will be deleted from Fitbit as from March 2023. Why?? I purposely bought premium account with Deezer because of that. Can we at least have an explanation given that I'm still paying premium with the increased fee ending up like this :(

1 year ago

ivan.vychuzhaninRunaway Baby

posted in Subscription and payments

refund

Hi! I made two payments but I have't premium. Why? How can I make a refund?

1 year ago

Petr.UrbyRunaway Baby

asked in Subscription and payments

Subscription price

Hello there,does anybody know why is the family subscription more expensive in one country than in other?I pay more for one premium account in Czech rep . than I found for family account in Croatia. And what more, some people pay for Family in Czech rep. less than me for Premium. I love Deezer but this is a reason for canceling my account..

1 year ago

bbutkus81Runaway Baby

asked in Subscription and payments

Partial refund after upgrading to family?

Hey guys, I have a paid annual premium account valid for 6 more months. However, I'd like to upgrade to annual family subscription.In the app, when I choose the option to upgrade, the cost appearing is the full value for annual family (which I can understand). But I would expect that it would automatically calculate a discount because of my 6 months left from my individual. I saw cases of people leaving individual annual to monthly family, but in my case, I want annual family too. I just wouldn't want to waste half of year of paid costs 😞Anyone did this before and got a partial refund?

10 months ago

Wayne HampshireRunaway Baby

asked in Subscription and payments

subscription problem

I have paid to upgrade my Deezer subscription for the family plan so I could add my partners profile to so she doesn’t have to use the free version, but I tried to add her but it is saying I only have the premium subscription and not the family account. how do I get this sorted out? Any info please.

2 years ago

TeebRunaway Baby

asked in Subscription and payments

is there a discount to refer a friend

Is there a way to offer a discount to a friend when referring them to sign up for premium? A discount code or something?

6 months ago

Patricia eiseleRunaway Baby

asked in Subscription and payments

What Deezer do I have now

Hi my name is Patricia Eisele what Deezer do I have now 🤔

6 months ago

BoraisRunaway Baby

asked in Subscription and payments

problem with account

can you check to which email address my deezer premium code is registered to yettel serbia question?

6 months ago

IrkrorperRunaway Baby

asked in Subscription and payments

renew subscription

i cancelled my subscription and would like to come back…will my music still be in my account?

1 month ago

jmevans55Tiny Dancer

asked in Subscription and payments

How can I transfer music from one Deezer Family profile to another?

im on deezer family and have made my daughter a new profile , how does she copie her play list of my deezer onto her new profile ? Thanks Julian

17 days ago

korchihichamRunaway Baby

asked in Subscription and payments

subscription

hello, I don't know why I was charged more than was expected before, normally I pay 70.49 Dhs per month but now I have been charged 193.00 Dhs. please help me

1 year ago

YamTiny Dancer

asked in Subscription and payments

i want to cancel my account

I want to cancel my account on deezer but it has no option anywhere

2 years ago

KAINELIUSRunaway Baby

asked in Subscription and payments

Why can’t I play my songs for free?

So this update this happen and I’m incredibly disappointed since I don’t have premium. I’ve been on this app for four years and it’s not allowing to pock a song that I chose to play but instead it gives me a random song that I didn’t ask for.I don’t care about these ads since they’re not a bother compared to Spotify but I don’t wanna pay money just to listen my favourite songs. I wanna listen to free music again even if it means having ads. FIX THIS PROBLEM!

1 year ago

WoAlRunaway Baby

asked in Subscription and payments

Family different household

my question applies to the Family subscription. Do the other users have to live at the same address as me? Or can I also share it with my Mother or Sister who live at a different address? Well, family. Maybe a good friend once, but certainly not more distant. Is this allowed? I ask this because Spotify requires the same address.

7 months ago

Anacélia Gomes de MatosRunaway Baby

asked in Subscription and payments

payment on my credcard

The payment was made on my credit cart however my count is still asking to pay. It’s unbelievable! What do I have to do??? I have no idea

1 year ago

Deon VisserTiny Dancer

asked in Subscription and payments

subscription problems

I have been in the family subscription for 2 years or longer now. My bank accou t was debited on 16 March 2022 with the family subscription. Now Deezer says that I am on "free" subscription as my deezer has expired. What can be the issue?

2 years ago

Clarty81Runaway Baby

asked in Subscription and payments

Downloading music to SD Card

Deezer yh you personally Understand that no where in the sign up to Deezer & paying you money for music supposedly Downloaded music No where do u state wen no payment received instantly u can completely stop us even listening to music already downloaded Downloaded meaning its not Actually downloaded to us who purchase the songs it's a con I WANT TO KNOW WHERE I CAN DOWNLOAD MY SONGS ONTO MY SD CARD WHAT I PURCHASED FROM YOU SO THAT I CAN LISTEN TO IT ON MY PHONE EITHER THROUGH YOUR APP OR PHONES DEFAULT MUSIC APP my music is my Sanity & your making it insanely frustrating the fact your controlling my music iv payed for I wil be lookin to find how to officially complain about how your contract is Bull false pile of rubbish Consumers have rights too

2 years ago

Natasha PaninaRunaway Baby

asked in Subscription and payments

Change country without cancelling a current subscription

Hello,I have about 9 months left of my year-payed Premium acccount. For some time I have been living in another country. Is it possible to change countries without having to cancel my current subscription? Is it strictly obligatory to provide a new payment method of my new country when changing countries? Many thanks in advance for help

2 years ago

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