Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

  • 765 Topics
  • 3,785 Replies

765 Topics

P
Runaway Baby
Petr.UrbyRunaway Baby
asked in Subscription and payments

Subscription price

Hello there,does anybody know why is the family subscription more expensive in one country than in other?I pay more for one premium account in Czech rep . than I found for family account in Croatia. And what more, some people pay for Family in Czech rep. less than me for Premium. I love Deezer but this is a reason for canceling my account.. 

6
P
Tiny Dancer
1 year ago
B
Runaway Baby
bbutkus81Runaway Baby
asked in Subscription and payments

Partial refund after upgrading to family?

Hey guys, I have a paid annual premium account valid for 6 more months. However, I'd like to upgrade to annual family subscription.In the app, when I choose the option to upgrade, the cost appearing is the full value for annual family (which I can understand). But I would expect that it would automatically calculate a discount because of my 6 months left from my individual. I saw cases of people leaving individual annual to monthly family, but in my case, I want annual family too. I just wouldn't want to waste half of year of paid costs 😞Anyone did this before and got a partial refund?

6
B
Tiny Dancer
1 month ago
W
Runaway Baby
Wayne HampshireRunaway Baby
asked in Subscription and payments

subscription problem

I have paid to upgrade my Deezer subscription for the family plan so I could add my partners profile to so she doesn’t have to use the free version, but I tried to add her but it is saying I only have the premium subscription and not the family account.  how do I get this sorted out? Any info please.

6
dee_dirk
Deezer Legend
1 year ago
K
Runaway Baby
korchihichamRunaway Baby
asked in Subscription and payments

subscription

hello, I don't know why I was charged more than was expected before, normally I pay 70.49 Dhs per month but now I have been charged 193.00 Dhs. please help me

6
dee_dirk
Deezer Legend
10 months ago
Y
Tiny Dancer
YamTiny Dancer
asked in Subscription and payments

i want to cancel my account

I want to cancel my account on deezer but it has no option anywhere 

6
dee_dirk
Deezer Legend
1 year ago
K
Runaway Baby
KAINELIUSRunaway Baby
asked in Subscription and payments

Why can’t I play my songs for free?

So this update this happen and I’m incredibly disappointed since I don’t have premium. I’ve been on this app for four years and it’s not allowing to pock a song that I chose to play but instead it gives me a random song that I didn’t ask for.I don’t care about these ads since they’re not a bother compared to Spotify but I don’t wanna pay money just to listen my favourite songs. I wanna listen to free music again even if it means having ads. FIX THIS PROBLEM!

6
Leonídia.Deezer
Community Manager
5 months ago
A
Runaway Baby
Anacélia Gomes de MatosRunaway Baby
asked in Subscription and payments

payment on my credcard

The payment was made on my credit cart however my count is still asking to pay. It’s unbelievable! What do I have to do??? I have no idea  

6
Zayn-T
Deezer Legend
1 year ago
D
Tiny Dancer
Deon VisserTiny Dancer
asked in Subscription and payments

subscription problems

I have been in the family subscription for 2 years or longer now. My bank accou t was debited on 16 March 2022 with the family subscription. Now Deezer says that I am on "free" subscription as my deezer has expired. What can be the issue? 

6
P
Tiny Dancer
1 year ago
C
Runaway Baby
Clarty81Runaway Baby
asked in Subscription and payments

Downloading music to SD Card

Deezer yh you personally  Understand that no where in the sign up to Deezer & paying you money for music supposedly Downloaded music  No where do u state wen no payment received instantly u can completely stop us even listening to music already downloaded  Downloaded meaning its not Actually downloaded to us who purchase the songs it's a con  I WANT TO KNOW WHERE I CAN DOWNLOAD MY SONGS ONTO MY SD CARD WHAT I PURCHASED FROM YOU SO THAT I CAN LISTEN TO IT ON MY PHONE EITHER THROUGH YOUR APP OR PHONES DEFAULT MUSIC APP  my music is my Sanity & your making it insanely frustrating the fact your controlling my music iv payed for  I wil be lookin to find how to officially complain about how your contract is Bull false pile of rubbish Consumers have rights too 

6
F
Tiny Dancer
1 year ago
N
Runaway Baby
Natasha PaninaRunaway Baby
asked in Subscription and payments

Change country without cancelling a current subscription

Hello,I have about 9 months left of my year-payed Premium acccount. For some time I have been living in another country. Is it possible to change countries without having to cancel my current subscription? Is it strictly obligatory to provide a new payment method of my new country when changing countries? Many thanks in advance for help

6
N
Runaway Baby
1 year ago
M
morane_pink
posted in Subscription and payments

Not able to play music anymore, even though i have premium

Just as a few moments ago, i cannot listen to deezer anymore, any song i select, i am asked to choose between deezer Hifi or Deezer Family, and it's a lot more money than the premium account. I have been using premium for more than 2 years, not any issue so far. Any body else having this problem? Heeeelp, i need music 😭🎶

5
dee_dirk
Deezer Legend
1 year ago
O
Runaway Baby
oliblobRunaway Baby
asked in Subscription and payments

Pause advertisement

Hi everyone,I think it might be super usefull if in the free version you could pause the advert so you can go and something else without waiting until the next song plays to pause it.Hope this is a good idea.

5
O
Runaway Baby
1 year ago
A
Runaway Baby
andruhanRunaway Baby
asked in Subscription and payments

Deezer hifi family turkey

Hi, I have a deezer family subscription And would like to upgrade to a hifi one. However this option is no longer available to me, yet it was when i subscribed to a family plad. Is hifi included to family plan and it would appear on next billing cycle or what?

5
Jaime.
Community Manager
1 year ago
H
Runaway Baby
Holger WeissRunaway Baby
asked in Subscription and payments

Independent account vs. family mix

If a family plan is joined as an independent account, will that account contribute to the family mix? (In our particular case it would actually be a feature if it doesn’t.)

5
Jaime.
Community Manager
1 year ago
A
Runaway Baby
Alley.BlountRunaway Baby
posted in Subscription and payments

Subscription

For last few months Deezer had been asking me to subscribe to it when me and my partner already pay 11.99 a month for it and have done for last few years 

5
A
Runaway Baby
1 year ago
A
Runaway Baby
Ally CatRunaway Baby
asked in Subscription and payments

Cancel subscription

Please advise how I cancel my subsciption, I didnt join using IOS or android?

5
dee_dirk
Deezer Legend
1 year ago
A
Tiny Dancer
Ali SalmTiny Dancer
posted in Subscription and payments

payment issue

I have subscribed to premium but this shows that my account hasnt been updated, i have received all the payment documents to my email from paypal but still i can’t access. What the hell is going on with Deenzer

5
T
Tiny Dancer
1 year ago
M
Runaway Baby
mistyhbRunaway Baby
asked in Subscription and payments

Deezer: why don't you specify the currency for a subscription?

Edit: It’s worse than below - I have a screen clipping from a deezer webpage which states that “Deezer Premium is priced in your local currency”. This is not what they charge!***This is crazy - a deezer user’s account page - pretty sparse - specifically names the country they are in. It also shows the subscription fee, with no currency specified.It is a fair assumption for users that the currency is that of the stated country in which they live.At no point in the sign-up process is the user alerted to the fact that the subscription fee may not be in their country’s currency. Many users have commented on this obvious problem. So, there are really only two scenarios, as I see it:1. Deezer starts displaying the currency every time they show a dollar value. I would have thought this is a legal requirement. 2. Deezer continues as is, suggesting that they are happy for customers to be misled.I very much hope the first scenario is what happens. As a new user, I am happy with the service, but

5
M
Runaway Baby
1 year ago
H
Tiny Dancer
hillbillyTiny Dancer
asked in Subscription and payments

Does Deezer Premium have the same benefits as HiFi?

in the UK, with Deezer Premium, do you get 1411kbit/s FLAC audio?  If so, what is the benefit of Deezer HiFi over Deezer Premium?

5
Jaime.
Community Manager
1 year ago
C
Runaway Baby
Cosmin.CebucRunaway Baby
asked in Subscription and payments

how to transfer a spotify playlist to a Deezer Family Profile

Hello, So I just upgraded from Deezer Premium to Deezer Family. I created a profile for a family member that used to use Spotify. Is there any way to transfer his favourites / playlist to a certain Deezer Family Profile (not the master profile) without transfering the music to the master account? My family member created a Deezer free account and managed to move his playlists there from spotify.l, can he now transfer them to the family profile on my account that I created for him? Also, is there a way to attach his Deezer account as a family profile on my account?

5
dee_dirk
Deezer Legend
1 year ago
D
Tiny Dancer
Daniela PTiny Dancer
asked in Subscription and payments

Cancellare Account

vorrei cancellare ogni account e abbonamento legato a questo indirizzo email, come posso fare?

5
GropplerZorn
Deezer Legend
1 year ago
M
Runaway Baby
mark_fisher70Runaway Baby
asked in Subscription and payments

lost all my downloads and favourites

Logged on to listen to my music this morning via app and was asked to sign in again which never happens but I followed instructions to find all my music gone.....not happy!

5
E
Tiny Dancer
1 year ago
Y
Runaway Baby
YunusovRunaway Baby
asked in Subscription and payments

Deezer canceled regional prices for Russia?

Hi, today I noticed that when choosing a student subscription, the price changed to the price for the global ($5,99), although a week ago the was regional price. Is this a temporary problem, or is the deezer leaving the Russian market?

5
SaraJaleh
Lover
1 year ago
J
Tiny Dancer
JonathancovaTiny Dancer
asked in Subscription and payments

subscription

I just paid for a family plan for one month and it does not give me the service 

5
Superschlumpf
Deezer Legend
1 year ago
M
Runaway Baby
Micros49Runaway Baby
asked in Subscription and payments

deals

Deezer continues sending me deals but they say I am not eligible, they won’t say why.  I’m not paying $9.99 or $14.99 when they are offering a $5.99 deal.  What’s their problem?  

5
Superschlumpf
Deezer Legend
1 year ago
TERMS OF USE DEEZER COMMUNITY SITE