Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

  • 765 Topics
  • 3,785 Replies

765 Topics

M
Runaway Baby
Mosesmunene38Runaway Baby
asked in Subscription and payments

Price increase

My price just increased from usd 4.49 monthly in November to usd usd 17.99 monthly in December. What's the explanation please and why was there no notification for the same. 

5
M
Runaway Baby
11 months ago
P
Tiny Dancer
pierrekualalumpurTiny Dancer
asked in Subscription and payments

Huge price increase in Malaysia ???

Hi, I have been enjoying a premium account in Malaysia at 14.90 RM / month for 3 years now.Last week however I received an email from Deezer informing that the monthly payment did not go through. I checked with my bank and it seems all good.Now when I connect to my Deezer account I’m asked to subscribe to a premium account and it directs me to a page where the monthly fee is way higher than 14.90 RM… = 10.99 $ / month. I guess this is USD ?Has anyone faced the same problem which seems to be more a huge price increase than a problem of payment ????? This looks rather dishonest from Deezer should this be the case.Thanks for the feedback.

4
Johnathan.Deezer
Community Manager
9 months ago
D
Tiny Dancer
DrewfeTiny Dancer
asked in Subscription and payments

cant delete account

my email has been leaked by deezer so im trying to delete the account. i have logged into my account on multiple browsers to try them, click on my profile and there is no option to delete my account anywhere following the faq isnt helping either. 

1
dee_dirk
Deezer Legend
7 months ago
K
Runaway Baby
Khaled HassanRunaway Baby
asked in Subscription and payments

Deezer Family subscription paid via Apple but not activated

I subscribed to a Family membership but I can not add Family members 

40
Leonídia.Deezer
Community Manager
22 days ago
A
Runaway Baby
andruhanRunaway Baby
asked in Subscription and payments

Deezer hifi family turkey

Hi, I have a deezer family subscription And would like to upgrade to a hifi one. However this option is no longer available to me, yet it was when i subscribed to a family plad. Is hifi included to family plan and it would appear on next billing cycle or what?

5
Jaime.
Community Manager
1 year ago
C
Runaway Baby
Clarty81Runaway Baby
asked in Subscription and payments

Downloading music to SD Card

Deezer yh you personally  Understand that no where in the sign up to Deezer & paying you money for music supposedly Downloaded music  No where do u state wen no payment received instantly u can completely stop us even listening to music already downloaded  Downloaded meaning its not Actually downloaded to us who purchase the songs it's a con  I WANT TO KNOW WHERE I CAN DOWNLOAD MY SONGS ONTO MY SD CARD WHAT I PURCHASED FROM YOU SO THAT I CAN LISTEN TO IT ON MY PHONE EITHER THROUGH YOUR APP OR PHONES DEFAULT MUSIC APP  my music is my Sanity & your making it insanely frustrating the fact your controlling my music iv payed for  I wil be lookin to find how to officially complain about how your contract is Bull false pile of rubbish Consumers have rights too 

6
F
Tiny Dancer
1 year ago
W
Tiny Dancer
wxitTiny Dancer
posted in Subscription and payments

Deezer not available in my country

For some reasons deezer just stopped working and is no longer available in Algeria, I tried using VPN but it doesn’t work, any fixes?

3
Noam Asulin
Deezer Legend
1 year ago
R
Runaway Baby
RedcloudRunaway Baby
posted in Subscription and payments

Discount for Annual Family subscription

Please allow the option for Family Plan subscribers to pay annually and receive the same 25% discount as the individual account.

9
Yula
Community Manager
7 months ago
M
Runaway Baby
miriamc79Runaway Baby
asked in Subscription and payments

Delete free Deezer account

Hello! Please, I need help to delete my free Deezer account. I tried by my own using your guidelines but I was not able to do it. I wrote an email to your Deezer Support but they don't reply to me.Could you please help me?Thanks.

5
Jaime.
Community Manager
12 days ago
J
Runaway Baby
Joanne.BowenRunaway Baby
asked in Subscription and payments

Payment issue

Hi I'm paying £9.99 a month, It's saying that I'm on the free tarrif why? I wanted to cancel, how can I cancel the £9.99 a month when it's saying I'm on the free tarrif????  

23
G
Tiny Dancer
1 year ago
E
Runaway Baby
EchodonutRunaway Baby
posted in Subscription and payments

Price increase, again

I just got an email saying the price is increasing. Again!I don't like this. I know everything is getting more expensive, but inflation is already making things more expensive. So it is actually getting double as expensive, while wages stagnate.I'm thinking of swapping back to free, as music streaming is ballooning to become a bigger part of my yearly budget. 

18
R
Runaway Baby
26 days ago
J
Runaway Baby
jimmi1976Runaway Baby
asked in Subscription and payments

Deezer email offer

Hi.I left deezer last year due to it being too expensive and today I received an offer of £6.99 for 12 months which is great but when I go to site it has no mention of this.Is this a fake email or new subscribers only. Why was it sent to me?.Thanks

12
Jaime.
Community Manager
1 year ago
F
Runaway Baby
Fhernando Von Szceles VRunaway Baby
asked in Subscription and payments

What will happen I don't want the upgrade from Deezer family to HI-Fi?

As per the e-mail that you send me: Starting from your next invoicing after 19/4/2022 , we'll add HiFi audio quality sound to your plan, so you can enjoy the music you love as if you were right in the recording studio. With HiFi audio, your favorite tracks have a wider dynamic range and benefit from better instrument separation. They sound crisper and better than ever. HiFi audio is a deluxe music experience that you're going to enjoy across all your devices, from the desktop app and web player to any iOS or Android smartphone. HiFi audio will also be available on Xbox, Chromecast, Sonos and your other compatible devices. To further support our efforts to provide you with the best service, best sound quality and exclusive content, we'll be increasing the price of your Deezer Family subscription by MXN 100.00   It’s a great idea to have Hi-Fi, but I was just fine with the quality that I already have. And if this little change increments the cost for my subscription. I think th

12
metafaniel
Lover
1 year ago
W
Tiny Dancer
wouter.veldhuis.39Tiny Dancer
asked in Subscription and payments

Change bank account number, not payment method

I'd like to change my bank account number without changing the payment method. I'm now paying with iDeal (from The Netherlands) and want to keep doing so, just from a different account. Thanks!

7
Jaime.
Community Manager
10 months ago
A
Runaway Baby
Anna.NieuweboerRunaway Baby
asked in Subscription and payments

Mijn deezer loopt vast

Goede middag ik heb een probleem met mijn deezer.Als ik de qpp open is er niks aan de hand, maar zodat ik wat wil afspelen loopt het alleen maar vast. Ook als ik wofo heb maakt niet uit het loopt steeds vast. Ik vond deezer een hele goeie app voor muziek. Dit is dan natuurlijk heel zonde. Ik betaal er wel voor dus zouden jullie hier war aan willen doen of mij kunnen helpen

4
Jaime.
Community Manager
1 year ago
R
Runaway Baby
Rik WassinkRunaway Baby
asked in Subscription and payments

bankrekeningnummer wijzigen met IDEAL

Ik wil mijn bankrekeningnummer wijziging via IDeal

4
R
Runaway Baby
8 months ago
J
Tiny Dancer
joshuarshahTiny Dancer
asked in Subscription and payments

Deezer in Trinidad and Tobago

Are there any current plans to launch Deezer in Trinidad and Tobago? T&T is currently the only English speaking Caribbean country where Deezer has yet to launch its services.

22
K
Tiny Dancer
11 months ago
A
Runaway Baby
Adrian.BarbatRunaway Baby
posted in Subscription and payments

New fee for Deezer Family

Hi Deezer, I just received an email regarding the staggering jump in pricing for my Deezer Family plan. 50% increase is no joke! If you were to go in smaller incremental steps during time, “sugarcoat the pill” maybe it would had been less an impact. In this way to do business you will loose my account.Now the suggestion to mitigate this: why don’t you create a smaller than 6 family group? For instance a group of 2 for the same price of today? See your famous rival DUO offering...We are anyway mostly groups of 2 in average. In my group of 6 for instance, where I have put all my family  members irrespective they wanted or not, in fact it is only 2 of us using the app on a daily basis. The others are not and I can easily discard them from the subscription.So, what do you say Deezer?

5
Yula
Community Manager
6 months ago
I
Runaway Baby
Iain simpsonRunaway Baby
asked in Subscription and payments

How to change from a premium account to a family plan without losing my current playlists?

I want to change from my current premium account to a family plan but don’t want to lose my current playlists. How can I do this?

1
FriskyProdigy
Deezer Legend
1 year ago
P
Runaway Baby
Paul HarleyRunaway Baby
asked in Subscription and payments

Two tracks can't be played simultaneously on two phones

My android plays Deezer songs great, my wife's iphones plays Deezer song great, but we can't play different songs at the same time. We get a message stating (tracks can't be played on two phones) Both phones are listed in settings - devices?

7
Jaime.
Community Manager
1 year ago
T
Runaway Baby
tux98Runaway Baby
asked in Subscription and payments

Deezer free ending, Offer 3 for 1

Hi,since Deezer Free is ending in my country I got an offer in the Deezer app and in the e-mail that consists of 3 months of Deezer Premium for the price of 1. I would love to make use of that deal but when I click on the offer, app takes me to the subscription page and I can only pay for one month of Deezer without any mention of the previous offer.How can I be sure I’ll be getting 3 months?Thanks!

1
Zayn-T
Deezer Legend
11 months ago
V
Runaway Baby
Valerie.TrübenbachRunaway Baby
asked in Subscription and payments

is it possibe to change from deezer premium to a family account?

Good day, I have accidentally subscribed to deezer premium without knowing, that it is not a family subscription anymore. I would like to know if it’s possible to switch to a family account again? Or if it’s possible to cancel the subscription and go back to our old family account subscription? kind regards 

1
Zayn-T
Deezer Legend
1 year ago
R
Runaway Baby
Reebabyyyyy 2555Runaway Baby
asked in Subscription and payments

account deletion immediately

I can't log into my account because free isn't available in my country. Please delete my account immediately

3
FriskyProdigy
Deezer Legend
1 year ago
G
Runaway Baby
GlacierIslandRunaway Baby
posted in Subscription and payments

Hi-Fi more expensive than competitors, why?

Amazon Music, Apple Music, Tidal, Qobuz, and plenty more music streaming services now include CD-quality and even Hi-Res audio in their base $10/month plans. Meanwhile, Deezer still charges $15/month in the USA for CD quality, even though that’s obviously just the industry standard now. Why?

7
T
Lover
1 year ago
G
Runaway Baby
Grzegorz SwaczekRunaway Baby
asked in Subscription and payments

Deezer Family upgraded to HI-FI, but I don't see FLAC in audio options.

HI-FI quality audio has been added to Deezer Family on April 19. Unfortunately, I cannot change the sound quality on HI-Fi in the program settings. In an Android smartphone max is HQ, and in a computer browser - 320 kb / s. How can I fix it?  

2
G
Runaway Baby
1 year ago
TERMS OF USE DEEZER COMMUNITY SITE