Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

  • 631 Topics
  • 3,492 Replies

631 Topics

W
Tiny Dancer
wxitTiny Dancer
posted in Subscription and payments

Deezer not available in my country

For some reasons deezer just stopped working and is no longer available in Algeria, I tried using VPN but it doesn’t work, any fixes?

3
Noam Asulin
Deezer Legend
1 year ago
C
Runaway Baby
chewie_nzRunaway Baby
asked in Subscription and payments

paying via google play subscription?

Hi there, FAQ says that paying via google play subscription method is available for my country (new zealand) but doesnt show when I go to change payment method

3
Superschlumpf
Deezer Legend
11 months ago
A
Runaway Baby
andruhanRunaway Baby
asked in Subscription and payments

Deezer hifi family turkey

Hi, I have a deezer family subscription And would like to upgrade to a hifi one. However this option is no longer available to me, yet it was when i subscribed to a family plad. Is hifi included to family plan and it would appear on next billing cycle or what?

5
Jaime.
Community Manager
1 year ago
R
Runaway Baby
RedcloudRunaway Baby
posted in Subscription and payments

Discount for Annual Family subscription

Please allow the option for Family Plan subscribers to pay annually and receive the same 25% discount as the individual account.

9
Yula
Community Manager
1 month ago
J
Runaway Baby
jimmi1976Runaway Baby
asked in Subscription and payments

Deezer email offer

Hi.I left deezer last year due to it being too expensive and today I received an offer of £6.99 for 12 months which is great but when I go to site it has no mention of this.Is this a fake email or new subscribers only. Why was it sent to me?.Thanks

12
Jaime.
Community Manager
11 months ago
F
Runaway Baby
Fhernando Von Szceles VRunaway Baby
asked in Subscription and payments

What will happen I don't want the upgrade from Deezer family to HI-Fi?

As per the e-mail that you send me: Starting from your next invoicing after 19/4/2022 , we'll add HiFi audio quality sound to your plan, so you can enjoy the music you love as if you were right in the recording studio. With HiFi audio, your favorite tracks have a wider dynamic range and benefit from better instrument separation. They sound crisper and better than ever. HiFi audio is a deluxe music experience that you're going to enjoy across all your devices, from the desktop app and web player to any iOS or Android smartphone. HiFi audio will also be available on Xbox, Chromecast, Sonos and your other compatible devices. To further support our efforts to provide you with the best service, best sound quality and exclusive content, we'll be increasing the price of your Deezer Family subscription by MXN 100.00   It’s a great idea to have Hi-Fi, but I was just fine with the quality that I already have. And if this little change increments the cost for my subscription. I think th

12
metafaniel
Lover
1 year ago
W
Tiny Dancer
wouter.veldhuis.39Tiny Dancer
asked in Subscription and payments

Change bank account number, not payment method

I'd like to change my bank account number without changing the payment method. I'm now paying with iDeal (from The Netherlands) and want to keep doing so, just from a different account. Thanks!

7
Jaime.
Community Manager
5 months ago
T
Runaway Baby
tux98Runaway Baby
asked in Subscription and payments

Deezer free ending, Offer 3 for 1

Hi,since Deezer Free is ending in my country I got an offer in the Deezer app and in the e-mail that consists of 3 months of Deezer Premium for the price of 1. I would love to make use of that deal but when I click on the offer, app takes me to the subscription page and I can only pay for one month of Deezer without any mention of the previous offer.How can I be sure I’ll be getting 3 months?Thanks!

1
Zayn-T
Deezer Legend
5 months ago
J
Tiny Dancer
joshuarshahTiny Dancer
asked in Subscription and payments

Deezer in Trinidad and Tobago

Are there any current plans to launch Deezer in Trinidad and Tobago? T&T is currently the only English speaking Caribbean country where Deezer has yet to launch its services.

22
K
Tiny Dancer
5 months ago
R
Runaway Baby
Reebabyyyyy 2555Runaway Baby
asked in Subscription and payments

account deletion immediately

I can't log into my account because free isn't available in my country. Please delete my account immediately

3
FriskyProdigy
Deezer Legend
11 months ago
B
Runaway Baby
brian sutherlandRunaway Baby
asked in Subscription and payments

offered 50% off for Deezer premium

offered 50% off per month for a year in an email sent to me by Deezer when I try to take up the offer it will not take the payment as it says I already have had an offer. If this is the case why do you send me the offer in the first place, do you not check before you send the offer out. This is incompetence

7
D
Tiny Dancer
6 months ago
A
Runaway Baby
Adrian.BarbatRunaway Baby
posted in Subscription and payments

New fee for Deezer Family

Hi Deezer, I just received an email regarding the staggering jump in pricing for my Deezer Family plan. 50% increase is no joke! If you were to go in smaller incremental steps during time, “sugarcoat the pill” maybe it would had been less an impact. In this way to do business you will loose my account.Now the suggestion to mitigate this: why don’t you create a smaller than 6 family group? For instance a group of 2 for the same price of today? See your famous rival DUO offering...We are anyway mostly groups of 2 in average. In my group of 6 for instance, where I have put all my family  members irrespective they wanted or not, in fact it is only 2 of us using the app on a daily basis. The others are not and I can easily discard them from the subscription.So, what do you say Deezer?

5
Yula
Community Manager
19 days ago
P
Tiny Dancer
pierrekualalumpurTiny Dancer
asked in Subscription and payments

Huge price increase in Malaysia ???

Hi, I have been enjoying a premium account in Malaysia at 14.90 RM / month for 3 years now.Last week however I received an email from Deezer informing that the monthly payment did not go through. I checked with my bank and it seems all good.Now when I connect to my Deezer account I’m asked to subscribe to a premium account and it directs me to a page where the monthly fee is way higher than 14.90 RM… = 10.99 $ / month. I guess this is USD ?Has anyone faced the same problem which seems to be more a huge price increase than a problem of payment ????? This looks rather dishonest from Deezer should this be the case.Thanks for the feedback.

4
Johnathan.Deezer
Community Manager
3 months ago
G
Runaway Baby
GlacierIslandRunaway Baby
posted in Subscription and payments

Hi-Fi more expensive than competitors, why?

Amazon Music, Apple Music, Tidal, Qobuz, and plenty more music streaming services now include CD-quality and even Hi-Res audio in their base $10/month plans. Meanwhile, Deezer still charges $15/month in the USA for CD quality, even though that’s obviously just the industry standard now. Why?

7
T
Lover
9 months ago
G
Runaway Baby
Grzegorz SwaczekRunaway Baby
asked in Subscription and payments

Deezer Family upgraded to HI-FI, but I don't see FLAC in audio options.

HI-FI quality audio has been added to Deezer Family on April 19. Unfortunately, I cannot change the sound quality on HI-Fi in the program settings. In an Android smartphone max is HQ, and in a computer browser - 320 kb / s. How can I fix it?  

2
G
Runaway Baby
1 year ago
M
Runaway Baby
MJmusicguyRunaway Baby
posted in Subscription and payments

Deezer yearly is it worth it

Hi just paid for Deezer primum(which in my country includes hifi in premium) and wanted to know how many others do and ifs it worth it? or dud i make a mistake

21
B
Tiny Dancer
7 months ago
P
Runaway Baby
Paul HarleyRunaway Baby
asked in Subscription and payments

Two tracks can't be played simultaneously on two phones

My android plays Deezer songs great, my wife's iphones plays Deezer song great, but we can't play different songs at the same time. We get a message stating (tracks can't be played on two phones) Both phones are listed in settings - devices?

7
Jaime.
Community Manager
10 months ago
K
Runaway Baby
Kimberly AganRunaway Baby
asked in Subscription and payments

After receiving an email email for 3 free trial, the app only offers one month.

I received an email stating that I could choose a plan for 3 months free. I wanted to try the family plan, but when I went to pay for it/add a card it refused giving me try our FAQ section. Then I went to the app to see if I could get to work from the app, but it was only trying to give me one month free. For obvious reasons I didn't put any payment info. I checked the card in question, it does foreign transactions and has money on it, and is also valid. It still hasn't worked.  

2
Superschlumpf
Deezer Legend
11 months ago
Y
Tiny Dancer
YamTiny Dancer
asked in Subscription and payments

i want to cancel my account

I want to cancel my account on deezer but it has no option anywhere 

6
dee_dirk
Deezer Legend
10 months ago
D
Tiny Dancer
DrewfeTiny Dancer
asked in Subscription and payments

cant delete account

my email has been leaked by deezer so im trying to delete the account. i have logged into my account on multiple browsers to try them, click on my profile and there is no option to delete my account anywhere following the faq isnt helping either. 

1
dee_dirk
Deezer Legend
2 months ago
R
Lover
Roman JankoLover
asked in Subscription and payments

New price for family account?

Dear DEAZER!today I received an e-mail, where it is written about a significant increase in the price of the family subscription. From the current price approx (10/11€ to  to 17.90)And reason? Hifi audio? I don't need, I don't want.. Me and my whole family are satisfied with the current quality and price, with the new NO!If that's really the case, I'm transferring somewhere where it's still normal => SPOTIFY.Can deezer confirm for me that this will really be the case?You will lose a lot of happy customers, what moronic manager came up with this?

4
R
Lover
9 months ago
D
Tiny Dancer
david220426Tiny Dancer
asked in Subscription and payments

Why do i pay more for Deezer via Apple

I live in France.I used to pay my Deezer subscription 9,99€/month.then my credit card expired, so I put a new one.them my subscription became 12,99€/month, I don’t know why.so I canceled it a few months after.now I tried to make a new subscription and it ask me to pay 12,99£/month, I’m not even in United Kingdom.how can I fixe my issue and pay the right price?otherwise I’ll go on Spotify 

9
K
Runaway Baby
11 months ago
V
Runaway Baby
Valerie.TrübenbachRunaway Baby
asked in Subscription and payments

is it possibe to change from deezer premium to a family account?

Good day, I have accidentally subscribed to deezer premium without knowing, that it is not a family subscription anymore. I would like to know if it’s possible to switch to a family account again? Or if it’s possible to cancel the subscription and go back to our old family account subscription? kind regards 

1
Zayn-T
Deezer Legend
8 months ago
D
Tiny Dancer
Diana WamaiTiny Dancer
asked in Subscription and payments

Subscription

Hi there 👋🏿I would like to confirm if the subscription for Kenya has really risen from$2.99 to $10.99. Thanks.  

8
Jaime.
Community Manager
1 year ago
O
Runaway Baby
ondrej.mensikRunaway Baby
posted in Subscription and payments

42% subscription increase !

I have just received email that you are increasing family subscription from approx € 11 to €17.99.I am willing to increase, but definitely not for 42%. That is, after so many yeas (since 2015) quite “cheap shot”.Sincerely 

14
O
Runaway Baby
9 months ago
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