Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

  • 631 Topics
  • 3,492 Replies

631 Topics

D
Runaway Baby
d.lazarRunaway Baby
asked in Subscription and payments

What about my subscription?

Dear Sirs, Please clarify your intentions regarding the renewal of my subscription. You can check how long I have been a continuous subscriber of the Deezer service, I have never suspended cooperation with you. At the moment, I do not find a way to renew the Premium subscription for the next year. If there is no longer such an opportunity for me, please notify me of this definitively so that I have the opportunity to collect my collection in another music service.It is also important for me to know in what form data about my account, as well as about tracks, playlists and albums, will be saved after the end of the subscription, as well as about the possibility of restoring my account in the Deezer service in the future. Best regards, Dmitri.

8
Jaime.
Community Manager
7 months ago
D
Tiny Dancer
danabutcher123Tiny Dancer
posted in Subscription and payments

can you please help get my music back

can you please help get my music back

8
Jaime.
Community Manager
1 year ago
L
Luis Arias
asked in Subscription and payments

My account disappeard

My account disappeared, I couldn't log in, so I sent a "forgot my password" request and when I finally logged in, it was a new account and all my music and everything was gone. I've had a Premium account for a long time and it says I have a free account. Please help!!!

8
dee_dirk
Deezer Legend
4 months ago
L
Runaway Baby
LookPeRunaway Baby
asked in Subscription and payments

Flac on Family subscription.

Hi, I’m pretty sure that on email which I get few weeks ago was that from today I will get FLAC quality, in settings the best one is HQ only 🤷🏼‍♂️

8
Jaime.
Community Manager
11 months ago
D
Tiny Dancer
Diana WamaiTiny Dancer
asked in Subscription and payments

Subscription

Hi there 👋🏿I would like to confirm if the subscription for Kenya has really risen from$2.99 to $10.99. Thanks.  

8
Jaime.
Community Manager
1 year ago
P
Runaway Baby
PotatoOverlordRunaway Baby
posted in Subscription and payments

HiFi quality in Ukraine

Hello! I’ve just subscribed to Deezer Premium in Ukraine, but do not see the “HiFi” option available for me, neither in web version, win desktop application or iOS app. The only options available are “Standard” and “Better” on web and desktop and “Basic”, “Standard" and “HQ” in iOS. Devices are Win 10 PC with latest desktop app and latest Firefox, and iPhone 13 with latest iOS and latest app version, if that matters.Screenshots under spoiler just to make sure.  I don’t see any specific plans available to my that enable HiFi and it seems like it should be available for the regular Premium sub.One thing that may be affecting it, this account is quite old (maybe since 2015), I was using it on a free tier to blast something at the office, but a year or so ago I wanted to make you my primary streaming platform and got Premium. In a month I cancelled it because I was bummed by the lack of gapless playback (still none on windows app :( ), and yesterday subbed again because Spotify has turned

8
P
Runaway Baby
1 month ago
P
Runaway Baby
Paul HarleyRunaway Baby
asked in Subscription and payments

Two tracks can't be played simultaneously on two phones

My android plays Deezer songs great, my wife's iphones plays Deezer song great, but we can't play different songs at the same time. We get a message stating (tracks can't be played on two phones) Both phones are listed in settings - devices?

7
Jaime.
Community Manager
10 months ago
B
Runaway Baby
brian sutherlandRunaway Baby
asked in Subscription and payments

offered 50% off for Deezer premium

offered 50% off per month for a year in an email sent to me by Deezer when I try to take up the offer it will not take the payment as it says I already have had an offer. If this is the case why do you send me the offer in the first place, do you not check before you send the offer out. This is incompetence

7
D
Tiny Dancer
6 months ago
V
Tiny Dancer
Victor VerkhovinTiny Dancer
asked in Subscription and payments

Moving from Russia to Slovenia

Hello,My songs are missing from my account. I moved from Russia to Slovenija recently.Please help.

7
Jaime.
Community Manager
1 year ago
B
Runaway Baby
bradzolomonRunaway Baby
asked in Subscription and payments

Change of Plan

I tried listening to music and a message popped up asking me to subscribe to a different plan for 14.99 per month for 6 profiles, I am happy with my current 9.99 per month, how do I continue without being forced to change???

7
dee_dirk
Deezer Legend
1 year ago
G
Runaway Baby
GlacierIslandRunaway Baby
posted in Subscription and payments

Hi-Fi more expensive than competitors, why?

Amazon Music, Apple Music, Tidal, Qobuz, and plenty more music streaming services now include CD-quality and even Hi-Res audio in their base $10/month plans. Meanwhile, Deezer still charges $15/month in the USA for CD quality, even though that’s obviously just the industry standard now. Why?

7
T
Lover
9 months ago
C
Runaway Baby
Charlo24Runaway Baby
asked in Subscription and payments

Premium Annual Subscription Charges

I am Premium subscriber since 2015 and am wondering if this is a pricing error:My annual Premium is set at €143.88 in is renewing in December. Though on the site is says it should be €107.88 for an annual commitment (-25%)Could you confirm?

7
S
Tiny Dancer
5 months ago
M
Runaway Baby
msamahaRunaway Baby
asked in Subscription and payments

Payment

HiMy subscription was always paid in local currency by credit card 49 EGP (Egyptian pounds)This month my card was invoiced $10.99 without my knowledge or acceptencePlease change payment back to our local currency Waiting for your reply ThanksMohamed Samaha

7
Jaime.
Community Manager
7 months ago
O
Runaway Baby
Owendavidrhys1985Runaway Baby
posted in Subscription and payments

Deezer premium

I've tried to resubscribe to deezer premium but it won't let me I've tried online and on the app but still unsuccessful, does anyone know how to resolve this issue please? 

7
Zayn-T
Deezer Legend
1 year ago
W
Tiny Dancer
wouter.veldhuis.39Tiny Dancer
asked in Subscription and payments

Change bank account number, not payment method

I'd like to change my bank account number without changing the payment method. I'm now paying with iDeal (from The Netherlands) and want to keep doing so, just from a different account. Thanks!

7
Jaime.
Community Manager
5 months ago
W
Runaway Baby
Warhoofd_9Runaway Baby
posted in Subscription and payments

20% raise in subscription without any notification!

Deezer, you did a 20% raise in subscription without any notification! regards, soon to be ex-Deezer subscriber

7
W
Runaway Baby
1 year ago
eried
Lover
eriedLover
asked in Subscription and payments

Gift cards dissapeared

Hi, A friend exchanged gift cards in a cocacola promotion, he uses spotify, so I used the cards. Everything OK: Until I reported a bug I found in Android Auto. Kaltum, from support, decided it was the best to reset my account, and force me to change the pass and unlink fb and gmail and now all the gift cards are gone from the account. I am hoping there is another support agent in this company, because I could not be bother waiting a day per message.I find annoying that I have to engage on all this issues, just for reporting a bug. What happened to the gift cards?    

7
eried
Lover
7 months ago
A
Runaway Baby
Amy StewartRunaway Baby
asked in Subscription and payments

account issues

I switched my account to family plan I can’t add anyone because it’s says my husband is on a free account?

7
dee_dirk
Deezer Legend
1 year ago
M
Runaway Baby
monaminaRunaway Baby
asked in Subscription and payments

why is Deezer going to be deleted from Fitbit as from March 2023?

Just got an email from Fitbit announcing that Deezer will be deleted from Fitbit as from March 2023. Why?? I purposely bought premium account with Deezer because of that. Can we at least have an explanation given that I'm still paying premium with the increased fee ending up like this :(  

7
F
Tiny Dancer
4 months ago
I
Runaway Baby
ivan.vychuzhaninRunaway Baby
posted in Subscription and payments

refund

Hi! I made two payments but I have't premium. Why? How can I make a refund?

7
Johnathan.Deezer
Community Manager
3 months ago
G
Tiny Dancer
GlennHillTiny Dancer
asked in Subscription and payments

Is there a telephone contact?

Does anyone know if Deezer has a telephone contact number (from the UK)? I have some questions regarding renewal of my subscription and I am (so far) getting a slow to non existent email response from Deezer support. I'm sure it would be far easier to clear up with a conversation.

7
bluezzbastardzz
Deezer Legend
1 month ago
Y
Tiny Dancer
YamTiny Dancer
asked in Subscription and payments

i want to cancel my account

I want to cancel my account on deezer but it has no option anywhere 

6
dee_dirk
Deezer Legend
10 months ago
D
Tiny Dancer
Deon VisserTiny Dancer
asked in Subscription and payments

subscription problems

I have been in the family subscription for 2 years or longer now. My bank accou t was debited on 16 March 2022 with the family subscription. Now Deezer says that I am on "free" subscription as my deezer has expired. What can be the issue? 

6
P
Tiny Dancer
1 year ago
C
Runaway Baby
Clarty81Runaway Baby
asked in Subscription and payments

Downloading music to SD Card

Deezer yh you personally  Understand that no where in the sign up to Deezer & paying you money for music supposedly Downloaded music  No where do u state wen no payment received instantly u can completely stop us even listening to music already downloaded  Downloaded meaning its not Actually downloaded to us who purchase the songs it's a con  I WANT TO KNOW WHERE I CAN DOWNLOAD MY SONGS ONTO MY SD CARD WHAT I PURCHASED FROM YOU SO THAT I CAN LISTEN TO IT ON MY PHONE EITHER THROUGH YOUR APP OR PHONES DEFAULT MUSIC APP  my music is my Sanity & your making it insanely frustrating the fact your controlling my music iv payed for  I wil be lookin to find how to officially complain about how your contract is Bull false pile of rubbish Consumers have rights too 

6
F
Tiny Dancer
1 year ago
N
Runaway Baby
Natasha PaninaRunaway Baby
asked in Subscription and payments

Change country without cancelling a current subscription

Hello,I have about 9 months left of my year-payed Premium acccount. For some time I have been living in another country. Is it possible to change countries without having to cancel my current subscription? Is it strictly obligatory to provide a new payment method of my new country when changing countries? Many thanks in advance for help

6
N
Runaway Baby
1 year ago
TERMS OF USE DEEZER COMMUNITY SITE