Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

  • 772 Topics
  • 3,805 Replies

772 Topics

D
Tiny Dancer
Domie ChunguTiny Dancer
asked in Subscription and payments

payment not possible

Hi, My deezer can't accept payment. It was on an auto payment and then it brought a.message that payment plan has changed. Since then I can't pay. Please help as I have so many playlists and favourites in my account.

1
Nina Nebo
Deezer Legend
3 months ago
L
Runaway Baby
lembergmouseRunaway Baby
asked in Subscription and payments

Family hifi

I`d like to have family hifi subscription, but i can find the way how can i do it   

1
Nina Nebo
Deezer Legend
3 months ago
B
Tiny Dancer
Bruno FonsecaTiny Dancer
asked in Subscription and payments

subscription problem

I did a new subscription using one of the partner here in Brazil. I payed. But I can not see my subscription avtived.

1
Nina Nebo
Deezer Legend
3 months ago
A
Runaway Baby
amorsita AECERunaway Baby
asked in Subscription and payments

question about family plan

I'm on my mom's family plan but it says my subscription is still free how do I change that 

1
Nina Nebo
Deezer Legend
3 months ago
A
Runaway Baby
Ashleigh SalazarRunaway Baby
posted in Subscription and payments

pissed costumer

I don’t understand why I keep getting charged twice when I make a payment and this is the second time this has happened and was NOT resolved the first time either 

1
Leonídia.Deezer
Community Manager
3 months ago
S
Runaway Baby
SimonVodiceRunaway Baby
posted in Subscription and payments

premium subscription doesn’t work after I paid €13

I just made a subscription premium, but it doesn’t work even after I shut down the app and re-open it

1
Nina Nebo
Deezer Legend
3 months ago
M
Runaway Baby
Marcos ZurckRunaway Baby
asked in Subscription and payments

Não consigo ativar o Deezer Premium através do meu plano da TIM ULTRA FIBRA

sou assinante da  TIM ULTRA FIBRA.Estou tentando ativar o Deezer Premium que está incluso na minha assinatura atual da TIM ULTRA FIBRA, mas ao tentar inserir o CPF do meu cadastro na TIM ULTRA FIBRA na tela de ativação, é exibida a mensagem: "Este código não foi reconhecido. Por favor, digite o código associado à sua oferta.".

1
Leonídia.Deezer
Community Manager
2 months ago
J
Runaway Baby
janphillips1Runaway Baby
asked in Subscription and payments

Janet Phillips

How do I change my payment details 

1
Nina Nebo
Deezer Legend
2 months ago
B
Runaway Baby
BeenieTuffRunaway Baby
asked in Subscription and payments

subscription

Greetings! I am paying for deezer family; but it constantly stays as dezeer premium on my app. Please update thatthank you

1
Nina Nebo
Deezer Legend
2 months ago
T
Tiny Dancer
thejockerTiny Dancer
asked in Subscription and payments

Payment method

Please, remove me from Deezer and completely delete my payment method from your servers. 

1
GropplerZorn
Deezer Legend
4 months ago
A
Runaway Baby
adillard82187Runaway Baby
asked in Subscription and payments

Premium subscription

Hey, I paid for the premium subscription service about an hour ago for an offer through scrambly for a $25 incentive,  which I REALLLLY need.  But for some reason it wasnt tracked. They say theres nothing they can do cause its automated on their end, so is there anyway I could just cancel right now and possibly get refunded? Or maybe someone could confirm my paid subscription on scrambly.  I'm too broke for this and only made the $11.97 payment in order to make a little extra cash and now I got the way short end of the stick. :( not happy at all. 

1
Leonídia.Deezer
Community Manager
4 months ago
R
Tiny Dancer
Ruthie WhiteTiny Dancer
asked in Subscription and payments

my account

I just got a new phone and my premium account wasn't swutched over to the new phone. Also  my email is different from my other one. What do i need to do   

1
Nina Nebo
Deezer Legend
4 months ago
B
Runaway Baby
B MeRunaway Baby
asked in Subscription and payments

Free month and charged

Okay so I normally pay for a reguakr feeder plan was offered 3 months of family free signed up was charged and then kicked off all devices 2 days later so I have now paid for 2 plans and promised 3 months free and have no music app wtf

1
GropplerZorn
Deezer Legend
4 months ago
D
Tiny Dancer
DennyProutTiny Dancer
asked in Subscription and payments

How can i get a refund?

How can get a refund? My kid bought a subscription and did admit that only after the payment… Ive cancelled it but how can i get my money back?

1
GropplerZorn
Deezer Legend
4 months ago
M
Runaway Baby
missyloo82Runaway Baby
asked in Subscription and payments

subscription temporarily unavailable

I have had deezer for years and now my account has been put back to free. It says subscription temporarily unavailable when I try and pay for it. There was money in my bank when it should have come out.

1
Nina Nebo
Deezer Legend
4 months ago
A
Runaway Baby
Alex KuzmichevRunaway Baby
asked in Subscription and payments

subscription stopped to work in Azerbaijan

Hi,I love in Turkey and have subscription on deezer premium, paying it from my turkish bank card. Now I am on 3 weeks vacation to Azerbaijan and I can not use deezer, subscription don't work. It tells "deezer dree is not available in your country", however, i paid for subscription. What is the reason for that? I have paid for it. If it works like that (i am travelling quite a lot do different countries), i have to change my music app. 

1
GropplerZorn
Deezer Legend
4 months ago
J
Tiny Dancer
JvdbosTiny Dancer
asked in Subscription and payments

my premium account stopped working

My premium account stopped working and I can not access my playlists. It keeps saying to subscribe but I am subscribed.How can I restore my account?

1
GropplerZorn
Deezer Legend
4 months ago
U
Runaway Baby
UserhiltongRunaway Baby
posted in Subscription and payments

Payment date

Please change my payment date to the last day of the month

1
GropplerZorn
Deezer Legend
3 months ago
K
Tiny Dancer
Kirill OranyukTiny Dancer
asked in Subscription and payments

How can i change a paymenr method

hello, The issue is that my credit card is about to expire, how can i change the payment method from iphone phone?

1
GropplerZorn
Deezer Legend
3 months ago
K
Tiny Dancer
Kirill OranyukTiny Dancer
asked in Subscription and payments

Changing payment method

hello, The issue is that my credit card is about to expire. How can i change the payment method for deezer from an iPhone?

1
GropplerZorn
Deezer Legend
3 months ago
J
Tiny Dancer
João Paulo Alves ResendeTiny Dancer
asked in Subscription and payments

conta deezer

Não estou conseguindo vincular minha conta deezer pelo mercado pago 

1
Leonídia.Deezer
Community Manager
3 months ago
D
Tiny Dancer
Danielle LogueTiny Dancer
posted in Subscription and payments

payment

You have been charging my twice each month for my Deezer 

1
dee_dirk
Deezer Legend
3 months ago
C
Runaway Baby
comptespotiffree1Runaway Baby
asked in Subscription and payments

remboursement

  

1
Nina Nebo
Deezer Legend
3 months ago
D
Runaway Baby
DJTRunaway Baby
asked in Subscription and payments

add member

I'd like to add a member to my existing premium account, what do I need to do? Thanks Darren

1
GropplerZorn
Deezer Legend
3 months ago
E
Tiny Dancer
Emma KredoTiny Dancer
asked in Subscription and payments

problems with email

Hello, I need help with my account. I would like to change the e-mail-adresse dir the account because I don’t have access to the old email. How can You help me?Karolina 

1
Alfredo.
Moderator
3 months ago
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