Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

  • 627 Topics
  • 3,479 Replies

627 Topics

M
Runaway Baby
MJmusicguyRunaway Baby
posted in Subscription and payments

Deezer yearly is it worth it

Hi just paid for Deezer primum(which in my country includes hifi in premium) and wanted to know how many others do and ifs it worth it? or dud i make a mistake

21
B
Tiny Dancer
7 months ago
W
Runaway Baby
wtarranRunaway Baby
asked in Subscription and payments

price increase

Yet another price increase from Deezer. Was $9.99 a year or so ago and now 13.99. I do not think the sound is much different and I am more satisfied paying $9.99 a month with the quality available. I feel the price increase is being forced on its users without a significant gain in quality. 

21
C
Tiny Dancer
4 months ago
A
Tiny Dancer
Alex1_998Tiny Dancer
asked in Subscription and payments

DELETE MY DEEZER ACCOUNT NOW

Hi, I want to delete immediatley my account 

17
A
Tiny Dancer
4 months ago
B
Runaway Baby
barblessRunaway Baby
asked in Subscription and payments

Tell me about your data breach

...the one that happened to Deezer in 2019 but has only recently been reported by HaveIBeenPwned. I can’t seem to find anything on this site about it. I haven’t received email from Deezer about it. Yet it evidently affects 204 million Deezer customers.

17
Yula
Community Manager
2 months ago
T
Runaway Baby
Thoroughly FalseRunaway Baby
asked in Subscription and payments

A network error has occurred while checking the subscription

What is going on with Deezer? Lately it's been nothing but issues. Today I'm getting this error on both of my devices. Both of which have internet connection. But offline doesn't work either. Nothing will play. I'm the owner of a family account that's been working fine and nothing has changed. I even used Deezer fine 2 hours ago. But now it's just doing this. The other person on my family plan isn't having this issue.  For how much Deezer charges, it's unacceptable that this even happens. 

16
Jaime.
Community Manager
1 year ago
C
Christy.Slater
asked in Subscription and payments

How do you clear all your favourite tracks?

I want to delete all my favourite tracks and restart it but don’t know if there is a clear all button somewhere or will I have to physically go through them all?

14
Johnathan.Deezer
Community Manager
2 months ago
O
Runaway Baby
ondrej.mensikRunaway Baby
posted in Subscription and payments

42% subscription increase !

I have just received email that you are increasing family subscription from approx € 11 to €17.99.I am willing to increase, but definitely not for 42%. That is, after so many yeas (since 2015) quite “cheap shot”.Sincerely 

14
O
Runaway Baby
9 months ago
D
Tiny Dancer
daveyboy963Tiny Dancer
asked in Subscription and payments

account has changed from Premium to free.

I subscribe to the premium service through my mobile provider. I have opened my app and it has changed from a premium account to a free account. I cant understand how this as happened as i am still paying my subscription to three. Has anybody have any ideas thanks

13
M
Tiny Dancer
1 year ago
M
Runaway Baby
Miguel K HilarioRunaway Baby
asked in Subscription and payments

Prices in the Philippines

In the Philippines is the price for the Family plan 195 pesos or 18 dollars?I signed up for the Family plan trial but instead of having future monthly charges of PHP 195.00 as reported by other Philippine customers, I was told that I would be subject to a monthly charge of USD 17.98.  That is an enormous price difference.   

13
S
Runaway Baby
1 year ago
F
fcard
posted in Subscription and payments

A network error occurred while checking the subscription - Family

Hi. I have a Deezer family account. My son is on my account and has selected to download songs to listen to while offline (not on Wi-Fi and he doesn't have data on his phone). Whenever he trys to use the Deezer app offline, he gets "A network error occurred while checking the subscription. The application will close." Why is this happening? It sort of defeats the purpose of listening to his downloaded songs while offline if he can't use the Deezer app. Could you tell me why this is happening? Thank you in advance.

12
Jaime.
Community Manager
1 year ago
M
Runaway Baby
Mr.WhiteRunaway Baby
asked in Subscription and payments

Возврат / Refund

Здравствуйте как вернуть деньги за подписку? Забыл отключить автопродление , а сервисом не пользуюсь

12
Jaime.
Community Manager
1 year ago
F
Runaway Baby
Fhernando Von Szceles VRunaway Baby
asked in Subscription and payments

What will happen I don't want the upgrade from Deezer family to HI-Fi?

As per the e-mail that you send me: Starting from your next invoicing after 19/4/2022 , we'll add HiFi audio quality sound to your plan, so you can enjoy the music you love as if you were right in the recording studio. With HiFi audio, your favorite tracks have a wider dynamic range and benefit from better instrument separation. They sound crisper and better than ever. HiFi audio is a deluxe music experience that you're going to enjoy across all your devices, from the desktop app and web player to any iOS or Android smartphone. HiFi audio will also be available on Xbox, Chromecast, Sonos and your other compatible devices. To further support our efforts to provide you with the best service, best sound quality and exclusive content, we'll be increasing the price of your Deezer Family subscription by MXN 100.00   It’s a great idea to have Hi-Fi, but I was just fine with the quality that I already have. And if this little change increments the cost for my subscription. I think th

12
metafaniel
Lover
1 year ago
K
kelloggs
asked in Subscription and payments

incorrect email or password, it won't login

i cant log in on the app because it says incorrect email or password and its right and i even created a new account and it just wont log in thank you for your attention

12
Superschlumpf
Deezer Legend
11 months ago
J
Runaway Baby
jimmi1976Runaway Baby
asked in Subscription and payments

Deezer email offer

Hi.I left deezer last year due to it being too expensive and today I received an offer of £6.99 for 12 months which is great but when I go to site it has no mention of this.Is this a fake email or new subscribers only. Why was it sent to me?.Thanks

12
Jaime.
Community Manager
11 months ago
L
Lover
LKNLover
asked in Subscription and payments

Switching From Premium To Family plan and double charge

Hi I have switched to the family plan 5 days ago. On the same day my annual fee was taken for the premium account. I have asked support to refund my premium annual fee (£107) because I am now paying monthly. I have sent 3 support requests about this but I haven’t got ONE reply from a human.I know where I can find the form, I need somebody on the other side to look into this case please.Thanks

11
L
Lover
3 months ago
D
Runaway Baby
DatGirlRunaway Baby
asked in Subscription and payments

Blocking or removing followers

I see that blocking a follower is no longer an option.  Why has this been removed?  Can a member of the admin team remove a follower from my account? And no I don’t wish to put my account on private.

11
N
Tiny Dancer
5 months ago
M
Mybad13
asked in Subscription and payments

Price in Kazakhstan, Belarus and Georgia

Hello. Please, could you make Kazakhstan price like in Russia. Russia and Kazakhstan are ex-USSR countries. And people in these two countries have same yearly income. But for some reason Deezer in Kazakhstan have price in dollars. And this makes it too pricey. I know many people who want to start using Deezer. But because of the price, which is not appropriate to Kazakhstan salaries, they pirate music. If price will be like in Russia, they'll start using Dezzer immediately.

10
Yuri Be
Lover
1 year ago
A
Runaway Baby
Angelos PapazachariouRunaway Baby
asked in Subscription and payments

deezer anual from 64€ to 98€

I started an annual plan of deezer premium last year for 64€. It tried to renew for 98€! This was without any email. It just tried to charge me more. Why’s that??

10
dee_dirk
Deezer Legend
5 months ago
M
Runaway Baby
mseRunaway Baby
asked in Subscription and payments

Apple HiFi Trial / Subscription issues

I signed up for a three month HiFi trial through Apple valid until September which Deezer reflected for the last 30 days, but Deezer is now saying I’m on a Free plan. Anyone else seen a disconnect like this before?  

10
GropplerZorn
Deezer Legend
10 months ago
F
Runaway Baby
frenchfries009899Runaway Baby
asked in Subscription and payments

let me delete my account

Let me delete my account  FUCKING STOP CONNECTING ME TO THE APP I WANT TO DELETE MY ACCOUNT I tried logging in to my account via web browser, but it KEEPS ON CONNECTING ME TO THE APP, EVEN WHEN I UNINSTALLED THE APP, IT LINKED ME TO THE FUCKING PLAYSTORE TO INSTALL IT FIRST LET ME DELETE MY ACCOUNT, I WAS NOT SATISFIED BY YOUR SERVICE AND I DON'T WANT ANYTHING TO DO WITH IT ANYMORE thank you

10
Mr. Jahrami
Lover
1 year ago
D
Tiny Dancer
david220426Tiny Dancer
asked in Subscription and payments

Why do i pay more for Deezer via Apple

I live in France.I used to pay my Deezer subscription 9,99€/month.then my credit card expired, so I put a new one.them my subscription became 12,99€/month, I don’t know why.so I canceled it a few months after.now I tried to make a new subscription and it ask me to pay 12,99£/month, I’m not even in United Kingdom.how can I fixe my issue and pay the right price?otherwise I’ll go on Spotify 

9
K
Runaway Baby
11 months ago
J
Runaway Baby
James DealeRunaway Baby
asked in Subscription and payments

Favoutites

How do I keep or transfer my favourites when changing from Family to Premium? 

9
J
Runaway Baby
10 months ago
R
Runaway Baby
RedcloudRunaway Baby
posted in Subscription and payments

Discount for Annual Family subscription

Please allow the option for Family Plan subscribers to pay annually and receive the same 25% discount as the individual account.

9
Yula
Community Manager
1 month ago
J
Runaway Baby
Jeroen TuynRunaway Baby
posted in Subscription and payments

premium but no hifi option

Hi all, I have a premium subscription for almost two years. And recently hifi was added but I can not see this option on any device.How can this be enabled?Thank you,Jeroen 

9
Yula
Community Manager
1 year ago
Rudi
Community Manager
RudiThe Godfather
asked in Subscription and payments

Questions about Deezer Family subscription and devices

Hi there [user=114554]Angela.Sutcliffe[/user] If you're a Premium subscriber, the use of our app is exclusive to you - this means that it will only play music in 1 device at a time, with up to 3 devices being linked to the account. By using Family (you're meant to share it with your closed ones), you also give other users the possibility to have their own Flow and playlists, without interfering with yours and more devices can be registered. About your 30 day trial, when you subscribe to Family you get a disclaimer the trial would be ended. But you can always chat to our guys in [url=https://support.deezer.com/hc/en-gb/requests/new]support[/url] and see if they can do anything for you ;)

8
Jaime.
Community Manager
8 months ago
TERMS OF USE DEEZER COMMUNITY SITE