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Error MS1002

  • February 7, 2026
  • 3 replies
  • 25 views
J
One Hit Wonder

I have a fairly new account.. about a month old, and I recently got an error MS1002.  from what I understand, it has to do with fraudulant accounts. this is puzzling to me.  I do use a VPN on occasion, I pay a premium deezer account (I just ditched Spotify due to political reasons) .   

I have contacted customer support about a week ago and and had little results… the only real communication was a request of a screenshot of the error…  then no response since then.  and I still cannot play any music (same error MS1002).   I have tried changing my password, deleting my cache (both the android app and the windows app)

This frustrates me because I have paid for my subscription and I just want to listen to music.  Has anyone else received the same error?  If so, have you gotten it resolved?

    3 replies

    Jaime.Deezer
    Community Manager
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    • Jaime.Deezer
    • Community Manager
    • February 11, 2026

    Hi ​@jaminshoulet I am sorry to hear that.
    I’ve followed up with support and I can see that your case is being investigated and they will update you once it is solved.
    Thanks again for your patience and apologies for the inconvenience

    B
    Roadie

    same here, and I am paying for it.

    This is an error that happened to multiple users in the last years, and the Deezer team is aware of it and they keep charging us for a locked account. You can’t charge people for a service that they can’t use. 

    Jaime.Deezer
    Community Manager
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    • Jaime.Deezer
    • Community Manager
    • March 15, 2026

    I understand ​@brunoettori but you need to contact our Deezer Support Team for this error and one of our agents will check your account and help with your request
    Thanks

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