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Deezer: why don't you specify the currency for a subscription?

  • 21 April 2022
  • 5 replies
  • 222 views
M
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Edit: It’s worse than below - I have a screen clipping from a deezer webpage which states that “Deezer Premium is priced in your local currency”. This is not what they charge!

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This is crazy - a deezer user’s account page - pretty sparse - specifically names the country they are in. It also shows the subscription fee, with no currency specified.

It is a fair assumption for users that the currency is that of the stated country in which they live.
At no point in the sign-up process is the user alerted to the fact that the subscription fee may not be in their country’s currency. Many users have commented on this obvious problem. 

So, there are really only two scenarios, as I see it:

1. Deezer starts displaying the currency every time they show a dollar value. I would have thought this is a legal requirement. 

2. Deezer continues as is, suggesting that they are happy for customers to be misled.

I very much hope the first scenario is what happens. As a new user, I am happy with the service, but feel misled about the cost. Such an easy fix.. so deezer, please put this right!

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Best answer by Yula 28 April 2022, 17:41

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Yula
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Userlevel 7
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Hey there @mistyhb, 

If you are connected to your account the webpage will show the currency in which you will be charged. 

The screenshot you attached is from a general Costumer Support page, that’s why we could not state the currency there. 

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Thanks for your reply, Yula - I appreciate your comments. 
Yes - I agree that the country specified on my account page - New Zealand - is the currency in which I should be - and agreed to be - charged. This makes perfect sense, and that currency is NZ dollars.
Unfortunately, Deezer has charged my credit card almost 50% more than I agreed to, by charging me in US dollars. It is clearly not legal to charge customers a higher price than is advertised and agreed to. 

Jaime.
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Userlevel 7
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Hello @mistyhb prices have changed in NZ and the new price for Deezer premium is USD$10.99, same amount you were charged for your subscription.
We’ve updated our offering so that all customers now have access to HiFi content by default. We want to provide more value to our subscribers by giving them lossless quality music. We have also updated the prices of all our offers, and want to make sure that payouts to the artists you enjoy have increased by the exact same percentage.
If you have any further questions please let us know,
Thanks 

M
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Hi Jaime

The information in my screenshot above from the Deezer website on the day I subscribed was that prices are in the local currency. It was not legal to debit any other amount from my card.

No one has answered why it is not possible for Deezer to display the currency every time they state a price - after all, they show the user’s country. This would easily prevent problems like this.

Still today, if a new Deezer user in NZ looks at offers, they get the message ‘Deezer Free is not available in your country’ (confirming Deezer has identified the country), and prices with no currency. Users would rightfully assume the currency is NZ dollars, as there is no mention of US dollars anywhere. How is this not deliberately misleading?

TERMS OF USE DEEZER COMMUNITY SITE