Skip to main content
Answer

changing subscription

  • July 28, 2022
  • 2 replies
  • 67 views
J
Hitmaker

Ive cancelled my Family subscription and want to move to Premium,but it wont let me.

I was under family xxxxxxxxxx@gmail.com and james.deale is myself who want to move to Premium.I tried to pay but got below attachments.

email is xxxxxx@gmail.com

 

Best answer by GropplerZorn

Hello @James Deale 

First off, I suggest you edit your post to remove the personal information. This is a public forum and disclosing this info is ill-advised.

Second, the majority of the folks here on the forum are fellow subscribers such as yourself, and since we are not deezer employees, we have no access to your account.

Lastly, please contact deezer support and open a ticket so that someone can look at your account and help you to get this resolved.

G

    This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link

    2 replies

    GropplerZorn
    Superuser
    Forum|alt.badge.img+18
    • GropplerZorn
    • Superuser
    • Answer
    • July 28, 2022

    Hello @James Deale 

    First off, I suggest you edit your post to remove the personal information. This is a public forum and disclosing this info is ill-advised.

    Second, the majority of the folks here on the forum are fellow subscribers such as yourself, and since we are not deezer employees, we have no access to your account.

    Lastly, please contact deezer support and open a ticket so that someone can look at your account and help you to get this resolved.

    G

    Deezer Legend
    J
    Hitmaker
    • James Deale
    • Author
    • Hitmaker
    • July 28, 2022

    Thanks for you help much appreciated,will contact them

    TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement