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Hitmaker
James Deale
Hitmaker
July 28, 2022
Answered

changing subscription

  • July 28, 2022
  • 2 replies
  • 83 views

Ive cancelled my Family subscription and want to move to Premium,but it wont let me.

I was under family xxxxxxxxxx@gmail.com and james.deale is myself who want to move to Premium.I tried to pay but got below attachments.

email is xxxxxx@gmail.com

 

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    Best answer by GropplerZorn

    Hello @James Deale 

    First off, I suggest you edit your post to remove the personal information. This is a public forum and disclosing this info is ill-advised.

    Second, the majority of the folks here on the forum are fellow subscribers such as yourself, and since we are not deezer employees, we have no access to your account.

    Lastly, please contact deezer support and open a ticket so that someone can look at your account and help you to get this resolved.

    G

    2 replies

    GropplerZorn
    Superuser
    GropplerZornAnswer
    Superuser
    July 28, 2022

    Hello @James Deale 

    First off, I suggest you edit your post to remove the personal information. This is a public forum and disclosing this info is ill-advised.

    Second, the majority of the folks here on the forum are fellow subscribers such as yourself, and since we are not deezer employees, we have no access to your account.

    Lastly, please contact deezer support and open a ticket so that someone can look at your account and help you to get this resolved.

    G

    Deezer Legend
      Hitmaker
      James DealeAuthor
      Hitmaker
      July 28, 2022

      Thanks for you help much appreciated,will contact them

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