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Answered

Change bank account number, not payment method

  • January 14, 2020
  • 9 replies
  • 433 views
W
One Hit Wonder

I'd like to change my bank account number without changing the payment method. I'm now paying with iDeal (from The Netherlands) and want to keep doing so, just from a different account. Thanks!

Best answer by Pia.Deezer

Hello @wouter.veldhuis.39 in that case, you please have to cancel your current Premium subscription, wait until 9th of February and the re-subscribe to Premium with the same Deezer account and the new bank account number. Apologies for the inconvenience caused.

Let me know if you need any help with that :slight_smile:

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    9 replies

    Pia.Deezer
    Ultimate Superstar
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    • Pia.Deezer
    • Ultimate Superstar
    • 818 replies
    • Answer
    • January 16, 2020

    Hello @wouter.veldhuis.39 in that case, you please have to cancel your current Premium subscription, wait until 9th of February and the re-subscribe to Premium with the same Deezer account and the new bank account number. Apologies for the inconvenience caused.

    Let me know if you need any help with that :slight_smile:

    C
    Roadie
    • chrislang
    • Roadie
    • 1 reply
    • January 31, 2022

    I need to change my credit card number for my monthly payment

    Alfredo.Deezer
    Community Manager
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    • Alfredo.Deezer
    • Community Manager
    • 891 replies
    • February 1, 2022

    Hi @chrislang !

    I’ve checked your account and I can see that you have already changed your bank card number :credit_card:  for your next payment :tada:

    Let us know if you need anything else,

    Thanks ;)

    M
    Roadie

    hi there my account sais that I have failed to pay my account but it is a debit order off my account for the last 4 years ease help me fix it!!

    A
    • Anonymous
    • 0 replies
    • June 5, 2022

    Hey @Mark.pienaar 

    Please contact support:

    https://support.deezer.com/hc/requests/new

    Jaime.Deezer
    1 person likes this
    • Jaime.Deezer
      Jaime.Deezer
    A
    Roadie

    Hi!

    I have to change my credit card number for my monthly payment. I tried multiple times but I can't enter the code I get in the text message therefore I can't add my new credit card.

    My card expires this December should I try again in January?

    Thanks in advance!

    Jaime.Deezer
    Community Manager
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    • Jaime.Deezer
    • Community Manager
    • 5482 replies
    • January 3, 2023

    Hi @Agnes Wappel I have checked in our system and you credit card change has been successful now.
    If you have any further questions please let us know.
    Thanks :)

    R
    Roadie

    How can I add bank account and routing number as payment 

    Leonídia.Deezer
    Ultimate Superstar
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    Hi @Richard Carabajal, thank you for reaching out.

    Here are the step-by-step instructions to update your bank account details:

    1. Go to Settings. Note: If you're logging in with Deezer Family, please use the Main profile to change your details

    2. Select Account Management.

    3. Choose "Manage my subscription."

    4. Navigate to "Payment Method."

    5. Change or update your payment method, and enter your new details.

    If you have any questions or encounter any issues, feel free to let me know.

     

     

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