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Answered

Cannot get a subscription

  • December 10, 2023
  • 3 replies
  • 128 views

We are unable to complete your transaction.

Best answer by Nina Nebo

 

@paulandreiabrudan 

Better  contact Deezer support team .

The quickest and easiest way to contact is:

Deezer Support Chat

Speak to one of our Deezer Support representatives via Webchat between the hours of 09:30 and 17:00 GMT on weekdays and 11:00 until 17:00 GMT on weekends and they’ll be sure to get back to you. Click on the Chat With Us window, which will appear in the bottom-right corner of your screen during our office hours.

 

https://support.deezer.com/hc/en-gb/articles/115003864625

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3 replies

Nina Nebo
Deezer Legend
Forum|alt.badge.img+13
  • Deezer Legend
  • 5065 replies
  • December 10, 2023

All the following should be good...

  • Your card has not expired, been made invalid or locked by your bank
  • You have sufficient funds and are not overdrawn
  • You've entered the 3-digit CVV/CVC security code correctly
  • Your card can make overseas, online and recurring transactions
  • You meet the requirements for a trial or promotion and have not previously subscribed

 

Your payment method matches the country of your subscription - I use revolut, so im not sure but never had any problems

 

 

 


Nina Nebo
Deezer Legend
Forum|alt.badge.img+13
  • Deezer Legend
  • 5065 replies
  • Answer
  • December 10, 2023

 

@paulandreiabrudan 

Better  contact Deezer support team .

The quickest and easiest way to contact is:

Deezer Support Chat

Speak to one of our Deezer Support representatives via Webchat between the hours of 09:30 and 17:00 GMT on weekdays and 11:00 until 17:00 GMT on weekends and they’ll be sure to get back to you. Click on the Chat With Us window, which will appear in the bottom-right corner of your screen during our office hours.

 

https://support.deezer.com/hc/en-gb/articles/115003864625