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One Hit Wonder
paulandreiabrudan
One Hit Wonder
December 10, 2023
Answered

Cannot get a subscription

  • December 10, 2023
  • 3 replies
  • 188 views

We are unable to complete your transaction.

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      Best answer by Nina Nebo

       

      @paulandreiabrudan 

      Better  contact Deezer support team .

      The quickest and easiest way to contact is:

      Deezer Support Chat

      Speak to one of our Deezer Support representatives via Webchat between the hours of 09:30 and 17:00 GMT on weekdays and 11:00 until 17:00 GMT on weekends and they’ll be sure to get back to you. Click on the Chat With Us window, which will appear in the bottom-right corner of your screen during our office hours.

       

      https://support.deezer.com/hc/en-gb/articles/115003864625

      3 replies

      Nina Nebo
      Superuser
      Nina Nebo
      Superuser
      December 10, 2023

       

      Hi @paulandreiabrudan !

       

      Maybe link below can help you 

      https://support.deezer.com/hc/en-gb/articles/213810989-Refused-Payment

      💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
        One Hit Wonder
        paulandreiabrudanAuthor
        One Hit Wonder
        December 10, 2023

        All the following should be good...

        • Your card has not expired, been made invalid or locked by your bank
        • You have sufficient funds and are not overdrawn
        • You've entered the 3-digit CVV/CVC security code correctly
        • Your card can make overseas, online and recurring transactions
        • You meet the requirements for a trial or promotion and have not previously subscribed

         

        Your payment method matches the country of your subscription - I use revolut, so im not sure but never had any problems

         

         

         

        Nina Nebo
        Superuser
        Nina NeboAnswer
        Superuser
        December 10, 2023

         

        @paulandreiabrudan 

        Better  contact Deezer support team .

        The quickest and easiest way to contact is:

        Deezer Support Chat

        Speak to one of our Deezer Support representatives via Webchat between the hours of 09:30 and 17:00 GMT on weekdays and 11:00 until 17:00 GMT on weekends and they’ll be sure to get back to you. Click on the Chat With Us window, which will appear in the bottom-right corner of your screen during our office hours.

         

        https://support.deezer.com/hc/en-gb/articles/115003864625

        💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
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