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Cannot get a subscription

  • 10 December 2023
  • 3 replies
  • 59 views
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We are unable to complete your transaction.

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Best answer by Nina Nebo 10 December 2023, 12:43

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Nina Nebo
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Hi @paulandreiabrudan !

 

Maybe link below can help you 

https://support.deezer.com/hc/en-gb/articles/213810989-Refused-Payment

💜🎧🎶🎵🎼🎤👉 | https://www.deezer.com/en/playlist/12606449323
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All the following should be good...

  • Your card has not expired, been made invalid or locked by your bank
  • You have sufficient funds and are not overdrawn
  • You've entered the 3-digit CVV/CVC security code correctly
  • Your card can make overseas, online and recurring transactions
  • You meet the requirements for a trial or promotion and have not previously subscribed

 

Your payment method matches the country of your subscription - I use revolut, so im not sure but never had any problems

 

 

 

Nina Nebo
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Userlevel 7
Badge +12

 

@paulandreiabrudan 

Better  contact Deezer support team .

The quickest and easiest way to contact is:

Deezer Support Chat

Speak to one of our Deezer Support representatives via Webchat between the hours of 09:30 and 17:00 GMT on weekdays and 11:00 until 17:00 GMT on weekends and they’ll be sure to get back to you. Click on the Chat With Us window, which will appear in the bottom-right corner of your screen during our office hours.

 

https://support.deezer.com/hc/en-gb/articles/115003864625

💜🎧🎶🎵🎼🎤👉 | https://www.deezer.com/en/playlist/12606449323
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