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can't login


haven't been able to login since yesterday, app and web seem to be down

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2 replies

  • 0 replies
  • July 15, 2022

Hey @robin.rees 

At this time the issue is mainly on mobile IOS/Android.

User having error message saying “you are not connected to internet”.

User have been unlogged and not able to log-in.

Website is working better but some pages may not respond correctly sometimes. Deezer is still investigating and trying to fix it.


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5314 replies
  • July 15, 2022

@robin.rees the service is up again and can be used but we are monitoring the situation.
Please do not hesitate to reach out if your should encounter recurring issues.
Thank you for your patience