Been promised an account credit, still being charged full price

Question

Back in June my account was suspended for suspicious activity. Opened a support ticket, turned out Deezer made a mistake, but I didn't get access back until the end of July. The Deezer agent I was emailing with promised to credit my account with 14 days compensation. But ever since then I've still been charged full price, and when I emailed support again in September they said don't worry, we've credited your account now.

Well they haven't, and I've just been charged full price again. Am I talking to an AI agent who is promising something they can't deliver? Is it just incompetence? I don't know how to escalate this to find out what's going on, and more importantly get the compensation I've been promised.

Can anyone help, please?

CharlyMX · Answer

Hello,Perhaps the community manager ​@Jaime.Deezercan look into what is happening and provide some guidance on how to resolve it.Please send them a direct message with the email address associated with your Deezer account.For security and privacy reasons, do not post it here on the forum.Best regards, and keep the music flowing!

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