Why do I have adds when I pay 135DDK
Best answer by GropplerZorn
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Userlevel 7
+17
- Deezer Legend
- 883 replies
-
26 December 2023
- Answer
hey there
more information would help.
when are you getting ads? is your account behaving like deezer free? if so, double check that you are signed into the correct account, that your payment is up to date, and that all other details are correct.
you can also try signing out of whatever device you are using, clear the cache and data, and sign back in. restarting devices can also be helpful.
while they might be on holiday, you can also try submitting a ticket to deezer support. the link is here → https://support.deezer.com/hc/en-gb
good luck
Userlevel 7
+5
- Deezer Legend
- 572 replies
-
26 December 2023
Hi
You can check this in the app or on the webbrowser.
Go to Manager my subscription:
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.