hey there @Carmen Botha 

more information would help.

when are you getting ads? is your account behaving like deezer free? if so, double check that you are signed into the correct account, that your payment is up to date, and that all other details are correct.

you can also try signing out of whatever device you are using, clear the cache and data, and sign back in. restarting devices can also be helpful.

while they might be on holiday, you can also try submitting a ticket to deezer support. the link is here → https://support.deezer.com/hc/en-gb

good luck

Hi @Carmen Botha, just like @GropplerZorn wrote in his message, check your account details.

You can check this in the app or on the webbrowser.

Go to Manager my subscription: