account issues

Forum|Forum|4 years ago
June 1, 2022
7 replies
96 views

I switched my account to family plan I can’t add anyone because it’s says my husband is on a free account?

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Best answer by

@Amy Stewart

Booked within the app with Apple? Upgrading from Premium to Family does not work there. In theory yes, but not in practice.

bluezzbastardzz

Superuser

If you are the admin of the family account, you can either create profiles for family members which use the same login then, or you can invite members with a free account to the family who can still keep their own login credentials.

ZZee ya, Hans-Jürgen (Bluezz Bastardzz and Indigo Rocks, live album on Deezer, last.fm/user/hjbardenhagen)

A

Amy StewartAuthor

Guitar Hero

My account just still said premium and not family

A

Anonymous

Answer

@Amy Stewart

Booked within the app with Apple? Upgrading from Premium to Family does not work there. In theory yes, but not in practice.

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Amy StewartAuthor

Guitar Hero

So is there anyway to fix it or do I need to delete the app and reinstall it

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Anonymous

@Amy Stewart

First, tell us if you have an iPhone or Android. The booking within the app was only a guess on my part.

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Amy StewartAuthor

Guitar Hero

iPhone

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Anonymous

@Amy Stewart

Alright. I recommend you cancel the subscription upgrade. You will find a corresponding link in the confirmation email from Apple. You'll get a refund from Apple.

You can easily switch subscriptions directly at deezer.com. Follow this link: https://www.deezer.com/en/offers

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