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account issues


I switched my account to family plan I can’t add anyone because it’s says my husband is on a free account?

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Best answer by Anonymous 1 June 2022, 19:42

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If you are the admin of the family account, you can either create profiles for family members which use the same login then, or you can invite members with a free account to the family who can still keep their own login credentials.

My account just still said premium and not family 

@Amy Stewart 

Booked within the app with Apple? Upgrading from Premium to Family does not work there. In theory yes, but not in practice.

So is there anyway to fix it or do I need to delete the app and reinstall it

@Amy Stewart 

First, tell us if you have an iPhone or Android. The booking within the app was only a guess on my part.

iPhone 

@Amy Stewart 

Alright. I recommend you cancel the subscription upgrade. You will find a corresponding link in the confirmation email from Apple. You'll get a refund from Apple.

You can easily switch subscriptions directly at deezer.com. Follow this link: https://www.deezer.com/en/offers