What is going on with Deezer? Lately it's been nothing but issues. Today I'm getting this error on both of my devices. Both of which have internet connection. But offline doesn't work either. Nothing will play. I'm the owner of a family account that's been working fine and nothing has changed. I even used Deezer fine 2 hours ago. But now it's just doing this. The other person on my family plan isn't having this issue.
For how much Deezer charges, it's unacceptable that this even happens.
Best answer by Yula
Hello everyone,
Please reinstall the app from the links suggested by
If the problem continues, please contact our Support here:
+7Hey
Could you please send me a screenshot of the error message you get in your devices in order to help you?
Thanks
+7Do you still have problems
Thanks :)
Same issue. 'A network error has occurred while checking the subscription. The application will close'. So no music though subscription is up to date. What next? Michael.
Same to me. "A network error has occurred while checking the subscription. The application will close". Nothing is working now. Deezer Premium account.
Update: I solved disinstalling and reinstalling the app. Now apparently is all right
+7It seems that you're not using the official version of our application.
As a consequence, we can't provide you with any support. We recommend that you download our official application:
Let us know if that works :)
I've payed for premium account and it shows error first and now it works but free version not premium
What is going on with Deezer? Lately it's been nothing but issues. Today I'm getting this error on both of my devices. Both of which have internet connection. But offline doesn't work either. Nothing will play. I'm the owner of a family account that's been working fine and nothing has changed. I even used Deezer fine 2 hours ago. But now it's just doing this. The other person on my family plan isn't having this issue.
For how much Deezer charges, it's unacceptable that this even happens.
I have the same error message, i have premium but when i open app then there is the same message
+10Hello everyone,
Please reinstall the app from the links suggested by
If the problem continues, please contact our Support here:
I already reinstall it but still same! Google pay said that the payment was cancelled but money wasn't refunded. So please refund my money back or make my account premium
+7
In the meantime, can you please follow these troubleshooting steps:
Don't hesitate to come back to me if this doesn't solve the issue.
Apologies for the inconvenience.
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