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April 20, 2022
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A network error has occurred while checking the subscription

  • April 20, 2022
  • 16 replies
  • 891 views

What is going on with Deezer? Lately it's been nothing but issues. Today I'm getting this error on both of my devices. Both of which have internet connection. But offline doesn't work either. Nothing will play. I'm the owner of a family account that's been working fine and nothing has changed. I even used Deezer fine 2 hours ago. But now it's just doing this. The other person on my family plan isn't having this issue. 
 

For how much Deezer charges, it's unacceptable that this even happens. 

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    Best answer by Yula

    Hello everyone, 

    Please reinstall the app from the links suggested by @Jaime. 

    If the problem continues, please contact our Support here: 

    https://support.deezer.com/hc/en-gb/requests/new

    16 replies

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    Roadie
    Phobos
    Roadie
    April 24, 2022

    I've payed for premium account and it shows error first and now it works but free version not premium

    Roadie
    meja
    Roadie
    April 25, 2022

    What is going on with Deezer? Lately it's been nothing but issues. Today I'm getting this error on both of my devices. Both of which have internet connection. But offline doesn't work either. Nothing will play. I'm the owner of a family account that's been working fine and nothing has changed. I even used Deezer fine 2 hours ago. But now it's just doing this. The other person on my family plan isn't having this issue. 
     

    For how much Deezer charges, it's unacceptable that this even happens. 

    I have the same error message, i have premium but when i open app then there is the same message 

    Yula
    Deezer Staff
    YulaAnswer
    Deezer Staff
    April 25, 2022

    Hello everyone, 

    Please reinstall the app from the links suggested by @Jaime. 

    If the problem continues, please contact our Support here: 

    https://support.deezer.com/hc/en-gb/requests/new

    (She/her) add your pronouns to your signature!
    Roadie
    Phobos
    Roadie
    April 28, 2022

    I already reinstall it but still same! Google pay said that the payment was cancelled but money wasn't refunded. So please refund my money back or make my account premium   

     

     

    Roadie
    Marijk
    Roadie
    April 28, 2022

    Same problem here.  I have a premium account and the official version of the app. 

     

    Jaime.Deezer
    Community Manager
    Jaime.Deezer
    Community Manager
    April 28, 2022

    @Marijk We're aware that Android users are experiencing difficulties with logging in with our latest Deezer version. Our technical team is currently investigating the issue.

    In the meantime, can you please follow these troubleshooting steps:

    • Delete the Deezer application on your Android device. It doesn't affect your music content
    • Turn off your device for a few seconds
    • Turn on your device
    • Install Deezer via play.google.com/deezer
    • Log in with your email and password


    Don't hesitate to come back to me if this doesn't solve the issue.

     

    Apologies for the inconvenience.

    TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement