Search: "Subscription"

Community (191)

Help Center (25)

C
Colin Tedder Groupie

How to upgrade to HiFi via iTunes
Answered

Hi, I have a Premium + account at present and I wish to take advantage of a Bang and Olufsen offer to upgrade to Deezer HiFi but keep getting this message preventing me from concluding the upgrade 'You are already subscribed to Deezer Premium+.You will be redirected to your music feed' I then am una...

About my Deezer / Your account and subscription
578 18
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Rank
3 hours ago
D
Donne Marais

How do I login and switch to the different profiles in a Deezer Family account?
Answered

Hi there. i downloaded Deezer on my PC and i'm struggling to connect to our family account. Google said to find the "switch profile" setting but I have no idea where to find this setting. Please can someone help guide me through this? I also cannot seem to switch profiles on my cellphone. Thanks!

About my Deezer / Your account and subscription
359 4
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Rank
4 days ago
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Kamil Pilawski Groupie

Paid but still being asked to subscribe
Answered

Have you upgraded your account? Are you still seeing adverts and being asked to subscribe? Try these quick fixes. If you paid via Itunes, please check this topic Just set up your payment? It can sometimes take a couple of minutes for the system to update your account status after making a payment...

About my Deezer / Your account and subscription
48065 2028
J
6 days ago
S
shifajlo New member

Family subscription paid but not activated
Answered

Hi,  I just paid for my Deezer family subscription through the apple store, but subscription wasnt activated on my Deezer. It still says I am on free account. Money was taken from my bank and on my AppleID it says that I have deezer family subscription activated.  What to do now? Any advice for mone...

About my Deezer / Your account and subscription
29 1
P
Rank
7 days ago
T
Tazz87

Cancel subscription
Answered

I would like to cancel my subscription please

About my Deezer / Your account and subscription
9340 17
Rank
18 days ago
A
AlexGodfrey New member

Switch Family profiles with Sonos
Answered

Hi, I have just taken out a Deezer Family plan so that my Wife, Son, Daughter and I can play our own music on our Sonos devices. We have several Sonos devices in our family areas. My Son and Daughter have a Sonos Play 1 each in their bedroom and I want them to be able to listen to their own music wi...

About my Deezer / Your account and subscription
3558 79
N
25 days ago
H
HashtagNiko

I was charged twice!
Answered

Hey! Last month I changed my payment method so I paid it via the apple store (12,99€), but it kinda didn‘t work, because of my bad internet connection, so I tried to pay it directly via my credit card (9,99€) and it worked. Now I can see in the balance of my credit card, that both amounts were booke...

About my Deezer / Your account and subscription
5750 431
Rank
1 month ago
D
Davidmurciac

Deleting Or changing a profile from a deezer family’s account
Answered

I need to change two of my deezer profiles in my deezer family’s account. What shouldnI do?

About my Deezer / Your account and subscription
385 3
Rank
1 month ago
J
JohnnyBass69 New member

Not eligible for this offer: HiFi
Answered

I tried to upgrade my Deezer subscription again and again to Hi-Fi after finding out it was available for me in Brazil, but every time I try to upgrade my subscription this warning pops up, also, I can’t upgrade from the app. What I’m going to do?

About my Deezer / Your account and subscription
80 3
Rank
1 month ago
J
Jasonmbengue New member

Offer code for 3 months not working
Answered

Hello. I was offered a code for 3month of deezer premium but the code is not working. Can you help?

About my Deezer / Your account and subscription
2619 34
Rank
1 month ago
T
Tricia Mcbride New member

Only Shuffle play with free account
Answered

I can't listen to what I want I have to shuffle play my music I don't want that

About my Deezer / Your account and subscription
1516 56
M
1 month ago
N
Nelly Tofel Groupie

Why is my Deezer subscription not working even though I paid?
Answered

Subscription does not work, after payment still not on

About my Deezer / Your account and subscription
1518 29
D
2 months ago
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brucelim New member

Why is the Student subscription not available in the Philippines anymore
Answered

I was a subrscribed member before and rested my deezer account for awhile to rry new streaming services. Today, when I come back to deezer and tried to subscribe for a student subscription, the student plan won't show up anymore. Please bring it back in the Philippines Deezer. 😞

About my Deezer / Your account and subscription
38 1
Rank
3 months ago
E
ericht.alessandro

Two subscribtions
Answered

Once my phone was broken ( soft ware and data issue) and I ended up changed it with the new one. after that i didnt see my deezer app on screen again , so I installed the new app and subscribe it again. at the end i received double charge ( 2 subscribtions) . I ve managed to cancell it and thought...

About my Deezer / Your account and subscription
443 2
N
3 months ago
A
aron.roskam Groupie

Problems with payment - Deezer Family
Answered

Recently i took a deezer family account. My father is on it as well. But he now gets a sign that he needs to change his creditcard info because else his account won't work anymore. Which is weird because i am the master account and i don't get any notification. Can somebody help me? We are afraid i...

About my Deezer / Your account and subscription
108 5
P
Rank
3 months ago
R
Robin Slot

I paid for Deezer for subscription but I still have the Deezer Free version
Answered

I have paid for Deezer premium and I have received a email for the payment but my deezer stays on the free version.

About my Deezer / Your account and subscription
239 9
P
Rank
3 months ago
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ljubenovicgk

My Telenor subscription is not working
Answered

When I enter my Telenor code to use Premium, I receive an error an my account is still on free subscription. I've contacted Telenor support, but they say the code is fine and that I should contact Deezer support. Can anyone help?

About my Deezer / Your account and subscription
1451 30
Rank
4 months ago
L
Leasoh

Change wrong currency
Answered

Hello, I used deezer in France but now moved to Canada. Can I pay in CAD and how much is the subscription Also how can i change it into m profile. Thank you.

About my Deezer / Your account and subscription
758 21
D
4 months ago
M
Maurice Stoteler

Can't subscribe to Deezer HiFi
Answered

Why can’t I get a hifi account?

About my Deezer / Your account and subscription
934 16
Rank
4 months ago
E
emmatrundleyx

If I cancel, until when can I keep using the subscription?
Answered

I have payed for the £0.99 deal today using a credit card. I don't want it to be reoccurring I just want this deal. If I cancel the subscription now will it still allow me to use what I have payed for or will it take it off? Need to know as it's not my card I'm using to pay, it's my grandads. And ye...

About my Deezer / Your account and subscription
1562 22
M
4 months ago
B
bobmartien New member

Payment for premium refused but money is gone...
Answered

Hi, So... I have an internationnal card, because of my job allow me to move a lot. I wanted to buy my premium deezer and... I can't because my card is in pounds ? --' More than that, I paid and the money is gone but i'm still "FREE". How can I get my account to be premium since I paid for it ? Or...

About my Deezer / Your account and subscription
471 4
Rank
5 months ago
E
EPAnasco

Upgrade to Family from Premium via iTunes
Answered

Thought still subscribe, I just cancelled my Premium in Apple to subscribe to Family, but with error "Not eligible to subscribe to this account" Why?

About my Deezer / Your account and subscription
2353 113
Rank
6 months ago
L
Lizflores New member

Cricket Subscription Migration to Special Offer
Answered

I pay my deezer account through Cricket but have to change payment option.

About my Deezer / Your account and subscription
1603 65
Rank
7 months ago
L
Lisa.Olivier

Upgrade to premium+ with Vodacom
Answered

I tried to subscribe to premium+ through Vodacom but it just says to try again later. I have tried a few more times over the past few months, but still nothing. How can I fix this?

About my Deezer / Your account and subscription
800 17
Rank
7 months ago
N
Niels Kunde

T-mobile subscription not working

I got deezer on my mobile I pay for it but can't activate my account my phone number is [removed to protect personal details] the code I get is not good. So help me ore I want my money back for the last 2 months

About my Deezer / Your account and subscription
906 17
Rank
8 months ago

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