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180 Topics

V
Viktor

do I have any subscription on your service?
Solved

Hi. I just would like to know, have i any subscription on your service? Because, understand it by myself, so hard for me. thanks

202 3
Rank
10 days ago In: Your account and subscription
L
Loksli Torkilston

Subscription
Solved

Will i receive an alert about continuing subscription to premium+? In the future, I do not want to continue the subscription for 6.99.

201 1
9 months ago In: Your account and subscription
G
gRizzle New member

Accidental change of subscription
Solved

I was recently demonstrating how awesome Deezer is to a friend and he decided to sign up; unfortunately I was still logged in at the time and so now I am receiving 30 day trial of HiFi with his paypal and he doesn't have an account. Please provide advice on how to rectify this.

194 2
Rank
6 months ago In: Your account and subscription
C
Constantin Zarecnov New member

Different currency before and after i login

Before i login the deezer i got offers in russian roubles, after i login i got prices in GBP and it's a different price. Why does this happen?

41 2
Rank
3 months ago In: Your account and subscription
R
Rebeccab

Subscription gone
Question

I pay ones a month or the app and have to factory reset my phone and now when you sign into the app it wants me to pay 9.99 for the Platinum and I don't want that BC I already pay ones a month for the free how do I pass that to start listening to my music

39 1
Rank
1 month ago In: Your account and subscription
L
LCYP

Sharing Family account with users in other countries
Solved

I read that the premium account costs $16.500 COP (Obviously in Colombia) and you can have up to 6 simultaneously users “with the same address”.. I want to know if I can share it with a user outside Colombia...

312 6
Rank
4 months ago In: Your account and subscription
JhamAU1 New member

I don't know what to do on this app
Solved

Can someone please help me out with this app

118 2
9 months ago In: Troubleshooting and tips
S
Spiritual0cean

Changed email and subscription is gone
Solved

I changed my email ages ago I log out but now doesn't see me as before like I am a new customer. Which I'm not as I'm paying for my prescription help

56 1
Rank
7 months ago In: Troubleshooting and tips
C
Colerhyce

Can't resubscribe

Got kicked . Keep trying to log back in and even tried to subscribe and it says subscription not available very frustraed

30 1
Rank
1 month ago In: Your account and subscription
D
Daniela.Pavlov

Why can’t I subscribe?

Why can’t I subscribe? Even when I push the download button it doesn’t work.

82 12
Rank
1 month ago In: Troubleshooting and tips
J
Jared.Kloke

Relocation and Deezer
Solved

Im relocating country, how do you keep your music and account without losing everything?

26 1
Rank
2 months ago In: Your account and subscription
B
Bernadette Jackson New member

Subscription problems
Solved

Problems with my subscription

208 3
Rank
3 months ago In: Your account and subscription
R
Rod New member

Subscription problem
Solved

I pay Deezer direct but it's saying I'm on free subscription? I can't play my music through my sonos as it keep saying I need to subscribe, also Deezer say I'm not connected to any devices but my sonos say my add on music is Deezer!!!!! Not good might be time to go to sonos Alexa. 😡

218 4
Rank
1 month ago In: Your account and subscription
S
sunshineamy

Confirm subscription

I have just finished my 3 months free with a code can you confirm that my new code just entered has gone though and no payment will be taken!

22 1
Rank
1 month ago In: Your account and subscription
M
McCauley

How do I change from Annual to Monthly Payment
Solved

I've been with Deezer for a few years now and every anniversary I get hit with a £119.88 bill. How do I change to a monthly subscription please?

196 10
1 month ago In: Your account and subscription
T
tjaccardo

Changing plans from cricket
Solved

I have cricket now but am switching to xfinity Mobile to get iPhone x, can I bring Deezer subscription with me

79 1
Rank
10 months ago In: Your account and subscription
W
Wamphster

Subscription not successful
Solved

Dear support, I made subscription on the promotion of $0.99 for three months. Made successful payment however my premium + did not update. Please assist

83 1
9 months ago In: Your account and subscription
A
Andrew.Panteleyev New member

Can't update payment method
Question

Card I used for subscription is temporarily blocked. Therefore, I tried to use another card (different country), but it just won't allow me to do it giving error message without actual explanation.

18 1
Rank
1 month ago In: Your account and subscription
T
Teresa Benedetti

How to get free scription?
Solved

I cant get registered for a free scription on deezer music.I m in a plan that includes deezer.

103 1
Rank
10 months ago In: Your account and subscription
J
jordavila

subscription dates and Promos
Question

If my payment day is every 28th of the month, what happen if I pay for a yearly promo subscription today? when does the new subscription start? today? next 29th? Thanks

6 1
Rank
8 days ago In: Your account and subscription
B
Bafforosso Groupie

Payment of €9,99 on a 0,99cents offer
Solved

Hi, I just subscribed and the confirmation email says that I will pay ,99€ but your homepage says 0,99cents for the first tree months. Can you tell me how it works? Thanks Stefano

90 3
Rank
10 months ago In: Your account and subscription
S
savva

подписка
Solved

как отключить подписку

53 1
Rank
10 months ago In: Your account and subscription
M
msjcac

prices / offer
Solved

hello, before we renew the sub. at newyear, we are wondering if you can give a better price for the new year, or if we can get a rebate equal to the voucher for 3 months we got for Tidal Hifi. thx

76 1
Rank
9 months ago In: Your account and subscription
P
Pukpaa

Do you have any trial
Solved

I'm the happy subscriber at Deezer Premium. I will soon pay for the next year and have today received an email titled "Information about your Deezer premium and offer." But there is nothing in the email about the offer. If there is an offer for me, I would like to receive it very much 🙂 Yours Pu...

62 1
Rank
10 months ago In: Your account and subscription
I
izzy123

My free Deezer subscription
Solved

I have had deezer dir a long time now and I have had a free subscription and I have tried listening to my playlist and it won't let me listen to it and I have wifi. What shall I do?

83 1
Rank
10 months ago In: Your account and subscription

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